Job Title: Area Loss Prevention Leader - Charlotte, NC market
Job ID: 316267
Location: Matthews, North Carolina
Requirements - Corp/Field Mgmt
Area Loss Prevention Leader
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Location: Charlotte, NC market
Job Title: Area Loss Prevention Leader
Are you interested in the Criminal Justice field, but not the least bit interested in riding around in a patrol car? Do you know how a business operates and how profitability is affected by having a sound, theft-free, safe work environment? Would you describe yourself as a confident, dedicated leader that can lead a team to or directly handle difficult customer and team member situations with ease? Well…being an Area Loss Prevention Leader in the new jcp might be the position for you! Come be a part of a team that is changing the face of retail forever.
The ALP Leader’s role is to keep multiple stores safe and profitable at all times by executing company programs and investigating any suspicious customer or team member activities or behavior in their assigned stores.
Responsibilities • Responsible for leading your team – You’ve led people before and know how important it is to a) provide your team frequent coaching / feedback, b) focus on differentiating performance across team members, c) empower your team to take control and make good decisions, d) set expectations with your team on what needs to be done and what successful performance looks like, e) find ways to motivate your team to do the best work of their lives, and f) sincerely recognize each and every team member for their individual contribution to the store’s success.
Skill and Characteristics:
- Responsible for shrinkage and safety awareness programs – You know how important it is for the team to understand current shrinkage and safety issues related to store profitability and environment. You can take a company initiative or directive and tailor it to your specific location to ensure you are getting the best return on what your location has to offer.
- Accountable for record maintenance – You or your team is in charge of a lot of detail. The company and law enforcement agencies are depending on you to have complete and accurate reports to assist any investigation that may need to occur for the store. You are always on top of the documentation to ensure everything is complete and in order for the team.
- Participates in court hearings – You’re a pro when it comes to the witness stand. Others may get nervous or forget the details under pressure, but not you…You have the facts, you know the facts, and you are more than willing to educate others on the details.
- Responsible workplace safety – You know that having a safe environment is a critical factor in customer satisfaction and team member engagement. You analyze trends that occur within the store and partner with store leadership to prepare action steps that can be used to prevent future accidents.
- Responsible for internal investigations – You know that one of the major areas of prevention is with store team members and unfortunately, you’ve got to keep a close eye on them as well. Sure, it can be awkward to investigate someone that you know by checking bags, setting up surveillance, or interviewing – but it’s absolutely necessary to store profitability.
- Responsible for merchandise protection and safety assessment compliance – You periodically walk the sales floor to audit shops to ensure merchandise protection standards as well as operational practices are in compliance with company standards. When they are not, you know who to talk to and what needs to get done.
- Supports organized crime initiatives – You are the eyes and ears on the ground when it comes to company or industry related initiatives to stop organized retail crime. You partner with district teams as well as other retailers to combine forces to identify trends and patterns or collect evidence to stop these crime rings before they even start.
Experience & Core Competencies
- Initiative – You’re on the move even before someone asks. You see the opportunities and you go after them!
- Perseverance – You are tenacious and nothing tends to get in your way of accomplishing your responsibilities.
- Planning – You are very organized and use your time wisely in order to achieve strong results.
- Time Management – You operate two locations and are very aware of where you need to be and why.
- College degree heavily preferred
- Two years' experience in retail loss prevention
- Strong leadership and decision making skills
- Minimum travel required
- Ability to install and utilize various types of security equipment
- Ability to perform duties where quick judgment is required, e.g., safely approaches and detains shoplifters following protocol
- Ability to properly utilize handcuffs
- Ability to remain standing for at least 50% of workday
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