Under general supervision, Area Managers have responsibility for one store as a Store Manager and they support two other stores as a multi-unit leader. This is a development position designed to prepare participants for the District Manager role. GameStop's Talent & Organizational Development team, working with Area Managers' own multi-unit leaders, provides structured professional development, which Area Managers can apply immediately in their stores to achieve outstanding business results.
Perform all the regular duties of a Store Manager successfully.
Influence the success of three store teams.
Participate in structured development activities.
Attract, develop, and retain top talent.
Model the professional conduct expected of all GameStop leaders.
Participate in the functional and social onboarding of new hires and discuss growth opportunities, including career paths and GameStop development tools available to support their success.
Ensure that new managers receive required development.
Encourage outstanding business results by focusing on specific behaviors and outcomes.
Use the STAR/AR feedback model, Interaction Guidelines, and Key Principles to influence others effectively.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
Strong understanding of what is needed to motivate and retain top talent, including coaching and mentoring.
Proven ability to apply adult learning principles to ensure learning objectives are achieved.
Strong ability to achieve outstanding business results through others, including the ability to lead effectively from a distance.
Proven commitment to self-directed learning, peer mentoring, and the consistent use of GameStop development resources.
Ability to travel unaccompanied and unassisted if necessary, including overnight stays.
Strong customer service skills, including clear verbal and written communication skills.
Strong analytical project management skills and ability to handle multiple priorities and deadlines.
Basic knowledge of computers and related GameStop applications.
Ability to move unassisted throughout stores for extended periods (up to 12 hours per day).
Ability to lift and/or move objects and displays (up to 50 lbs.), bend, stoop, reach with arms and hands, and climb on ladders.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Planning and Organizing - Establishing course of action for self and others to ensure that work is completed efficiently.
Prioritizes – Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate.
Determines tasks and resources – Determines project/assignment requirements by breaking them down into tasks and identifying types of equipment, materials, and people needed.
Schedules – Allocates appropriate amounts of time for completing own and others’ work; avoids scheduling conflicts; develops timelines and milestones. o Leverages resources – Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently; coordinates with internal and external partners.
Stays focused – Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.
Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved.
Opens discussions effectively . Describes expectations, goals, requests, or future states in a way that provides clarity and excites interest.
Clarifies the current situation. Seeks, gives, and summarizes information; ensures that the situation/issue at hand is understood.
Develops others’ and own ideas. Presents own ideas; seeks and develops suggestions of others; makes procedural suggestions.
Facilitates agreement . Uses appropriate influence strategies (such as demonstrating benefits or giving rewards) to gain agreement; persists by using different approaches as needed to gain commitment.
Closes discussions with clear summaries . Summarizes outcomes of discussions and establishes next steps (if needed).
Establishes good interpersonal relationships. In words and actions, makes people feel valued, appreciated, and included (enhances self-esteem, empathizes, involves, discloses, supports).
Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
Tries to understand changes . Tries to understand changes in tasks, situations, and environment as well as the logic or basis for change; seeks information about changes.
Approaches change or newness positively. Treats change and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to others.
Adjusts behaviors. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.
Technical/Professional Knowledge and Skills
Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
Marketing knowledge. Understands and uses effective marketing techniques to support the region’s and the individual’s objectives and maximize the return on its marketing dollars.
Financial management knowledge . Understands basic finance (e.g., financial analysis, accounting, budgeting) and can use financial data to accurately diagnose business conditions, identify key issues, and develop strategies and plans.
Industry knowledge. Understands the industry and the factors that can affect regional and corporate goals; uses industry knowledge in planning and decision making.
Keeps up to date . Stays abreast of current developments and trends in all relevant technical and professional areas.
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
Three years of successful, related experience as a GameStop / EB Store Manager required.
High School diploma required. Bachelor of Arts or Bachelor of Science from a regionally accredited college or university in a related field of study, such as business administration, is preferred.
Proven ability to work productively with others, welcome and adapt well to change, communicate thoughts and feelings effectively, and receive and respond to feedback from others maturely.
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
Proficient customer service skills
Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred
Ability to lead in a fast-paced, rapidly changing environment that includes multiple overlapping priorities
Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork
Proficient understanding of basic math functions (add, subtract, multiply, divide)
Working knowledge of alphabetizing
Possess or acquire during employment onboarding a working understanding of military ranks and related insignia
Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner
Proficient problem solving skills and judgment abilities
Proficient ability to carry out instructions furnished in written, oral or diagram form
Ability to deliver bank deposits according to loss prevention safety guidelines
Ability to work extended hours/days as necessary, including Sundays
Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization
Consistently demonstrates a commitment to GameStop policies and procedures,
Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities
Demonstrated commitment to all Respectful Workplace policies, procedures, and general expectations.
Consistently follows and adheres to all GameStop Affirmative Action Program related policies and procedures (*applies only to positions in stores located on military bases).
- Additional responsibilities/tasks within the position's purpose may be assigned. GameStop, Inc. reserves the right to change job descriptions at any time based on business conditions/needs.