Area Practice Manager, Appledore Medical Group - Portsmouth, NH
Appledore Medical Group - Portsmouth, NH

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GENERAL SUMMARY OF DUTIES - The primary responsibilities of the Area Practice Manager include maintenance of the daily operations and general management of the practice(s). This job also involves developing educational planning programs, allocating and assigning duties to employees, and monitoring the activities and operations of all the practice(s) components to ensure the practice(s) meets its objectives.
      •The overall operational responsibility for the routine business and clinical functions through administrative and
      clinical staff including front desk, medical records, nursing, and ancillary services to ensure maximum utilization
      of resources and the efficient delivery of services of his or her assigned practices.
      •Directs and manages projects for each practice such as:
      •Monitors patient flow through the practice(s) to ensure appropriate utilization of physician time and staff
      •Monitors or reviews patient registration and data entry into the system for timeliness, accuracy, and
      •Develops special work load reports to adjust staffing levels as necessary.
      •Reviews and handles patient complaints.
      •Reviews charges, visit encounters, and cash receipts for variations and patterns. Conducts spot audits to
      ensure compliance with established policies and procedures.
      •Reviews lab and x-ray service utilization, physician charges and coding accuracy, and capture of charges.
      •Provides physician and staff training as required.
      •Conducts patient and staff surveys and questionnaires.
      •Analyzes average patient waiting time.
      •Identifies practice/business development opportunities to increase the practice(s)' market share.
      •Interacts on a biweekly basis with each physician to ensure their practice business needs are met and:
      •Resolves any medical/administrative problems.
      •Keeps lines of communication open between practice staff and administration.
      •Insures a high employee morale and a professional, effective, and efficient working atmosphere.
      •Develops, implements and monitors annual practice(s) budget(s) by:
      •Analyzes financial impact of changes in clinical activities and forecasts actual revenue/expenditures versus
      approved budget.
      •Recommends corrective action as required.
      •Develops cost/benefit analyses of new patient care services and equipment to maximize patient revenues.
      •Recommends implementation/purchase of new services/equipment.
      •Meets monthly with physicians to review financial performance and key practice indicators.
      •Insures that the practice staff follows all receivable/collection guidelines.
      •Monitors purchases for each practice. Plans a corrective strategy when order levels are excessive in volume or
      cost and communicates the strategy with the Division/Market Practice Manager.
      •Ensures that the most cost effective vendors and products are being utilized.
      •Evaluates each employee's performance and provides appropriate guidance and feedback.
      •Oversees the daily/monthly expenditures, staffing and overtime hours
      •Counsels, disciplines and/or recommends termination of employees as required.
      •Recommends professional development for staff.
      •Ensures regulatory compliance.
      •Develops and oversees implementation and administration of internal practice policies and procedures in
      conjunction with Physician Services standard policies and procedures. Interprets applicable laws, rules and
      regulations and ensures the practice is in compliance with them.
      •Develops and maintains effective communications between all levels of personnel.
      •Ensures compliance with and knowledge of the company's Code of Conduct by all subordinates to ensure an
      ethical work environment.
      •Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement."
      •Knowledge of organizational policies, procedures, systems and objectives.
      •Knowledge of fiscal management techniques.
      •Knowledge of health care administration systems.
      •Knowledge of governmental regulations and compliance requirements.
      •Ability to use various computer systems and applications.
      •Ability to plan, organize and supervise.
      •Ability to exercise initiative, sound judgment and problem-solving techniques in the decision-making process.
      •Ability to develop and maintain effective relationships with medical and administrative staff, patients and the
      •Ability to communicate clearly.
      EDUCATION - A Bachelors degree in Business Administration or related field is required, with an emphasis in
      Healthcare Administration preferred. Appropriate experience may be substituted for educational requirements.
      •Three years work and supervisory experience in practice management of multiple locations.
      •Effective working knowledge of healthcare financial management, specifically medical practice accounting, third
      party reimbursement issues, patient flow and facilities management.