The Assistant Academic Counselor has primary responsibility for "triage" services as well as overseeing the flow of advising services for the Warren College Academic Advising office. Screen and answer questions from students, staff, faculty or general public in person, by phone, e-mail or the Virtual Advising Center. Provide overall direction of paper flow and student traffic for front intake area of Academic Advising. Schedule appointments for students with counselors. Provide work direction for student staff. Maintain Academic Advising portion of the College website. Participate in the planning and preparation of the new student orientation programs. Other responsibilities include but are not limited to: working with academic counselors on unit operations and programs including new student enrollment programs; enrollment advising; and academic workshops. Provide direct administrative support to the Dean in regards to data research and written presentations, preparation of meeting materials, advising, and filing.
Experience in higher education environment and/or familiarity with UCSD administrative and academic organization and operations, such as the UCSD undergraduate college system. Understanding of higher education goals, structure, and functions.
Proven ability to effectively listen, advise and counsel students on University and college program offerings, policies, procedures, curricular requirements.
Proven experience in planning and organizing meetings and special events including orientation.
Ability to interpret and compile data and academic material and provide detailed statistical reports or adapt it for presentation in brochures, flyers and general catalog.
Proficient computer skills in word processing, data entry, email, spreadsheets, electronic calendar, internet searches, and website maintenance. Experience with Microsoft Word, Excel, and Outlook. Experience in scheduling and maintaining multiple calendars in Microsoft Outlook.
Excellent interpersonal and customer services skills (poise, listening, tact, dipolmacy, patience, discretion, assertiveness) to effectively interact with students, staff, faculty and public in-person, by telephone, and via e-mail.
Demonstrated excellent written and oral communication skills. Proven ability to understand, remember, and explain detailed information orally and in writing with accuracy and clarity.
Background check is required.