Assistant Manager functions include the following responsibilities: Security and safety of the branch; completion of monthly branch schedule, utilizing staff efficiently for all branch operations; coordinating teller meetings; completing monthly assistant manager/head teller checklist completely and accurately, including random cash audits for each CSR, vault and ATM; providing assistance to tellers with difficult customers or transactions; maintaining vault transactions and ensure balancing daily; ensuring ATM is filled with adequate cash/vault; ensuring cash orders are correct, timely and accurate; organizing teller lunch schedules; tracking employee leaves of absence; creating monthly benchmarking reports and audit checklists; ensuring all new accounts are opened properly and verified timely for audit purposes; completing wire transactions; public funds record keeping; maintaining child support records and transactions; contacting customers for excessive overdrafts and completing documentation; processing charge-offs and completing documentation; ensuring all projects/assignments are completed timely and accurately; managing CD maturity call lists/new account calls, overdraft calls; generating new business; explaining products and services offered to new/existing/potential customers; mentoring staff on cross-selling opportunities; opening new accounts offered by NCB, including IRA accounts; promoting team spirit with employees; overseeing staff performance as it relates to customer service to maintain satisfactory levels; ensuring customers are greeted properly by all staff/customer engagement; completing wire transactions; assisting staff with questions/issues/concerns; ensuring all end-of-day processing is complete and accurate; ensuring all brochures are current and branch has an adequate supply (includes all supplies); managing the office in the absence of the Branch Manager; informing the Branch Manager of any new or recurring customer or employee situation that needs attention; DR testing; approving timecards and providing feedback on DNA and ant issues/questions on the system.
Teller Operations functions include the following responsibilities: Receiving deposits/withdrawals and ensuring that all accounts are properly processed; explaining available financial products and services; completing documents for special services such as direct deposits, savings bonds, traveler's checks, cash advances, gift cards, etc.; providing complete account information to customers in a timely manner; opening and maintaining accounts offered by NCB, including IRAs and provide detailed information on IRA accounts; processing safe deposit box transactions; cross-selling products and services to generate new business to existing/new/potential customers; cashing checks and processing withdrawals or transfers; receiving checks and cash for deposit or payments; maintaining cash supply within prescribed cash transfer slips; balancing currency, coin and checks at the end of the day; handling drive-up transactions rotating with other tellers; performing file maintenance, processing account holds, filing; assisting in logging and processing night depository/ATM transactions; providing assistance in bank mailing transactions and other duties as necessary or assigned.
Policy, procedures, regulatory compliance training functions include the following responsibilities: Completing training as assigned by the Regional Branch Manager or Compliance Officer; assisting employee with max plan preparation, ensuring all employees have completed compliance classes and are cross trained; reviewing and following NCB policies and procedures; being knowledgeable and up-to-date on all regulatory compliance issues as it related to teller duties.
If you would like to apply for this position, please submit your resume to firstname.lastname@example.org
- Associates degree in business or related field preferred
- Banking experience of 1-2 years required
- Management experience preferred
- Cash handling experience required
- Lending, accounting and sales experience preferred
- Microsoft Word and Excel experience
- Excellent customer service skills
- Ability to multitask
- Flexibility in schedule