Assistant Business Office Director - Hospital Central Business Office
Physician Group of Utah - South Jordan, UT

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The Assistant Business Office Director is responsible for developing and sustaining high performance work teams and practices that consistently achieve organization goals and customer satisfaction. The Assistant Business Office Director is committed to creating a culture of compassion, integrity, innovating thinking and leadership excellence. The Assistant Business Office Director (ABOD) of Admitting is responsible for planning, organizing, and influencing admitting staff and department activities while ensuring the proper maintenance of hospital and patient records. The ABOD of Admitting must maintain operations within established budgetary parameters. The ABOD of Admitting establishes policy, determines best practice work procedures, prepares work schedules, and streamlines workflows in an effort to meet monthly, quarterly, and annual goals. Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures as well as SOX initiatives. Must be able to effectively interact with patients, significant others, and health team members while maintaining established professional standards. Is responsible for the management of personnel in Admitting. Key Responsibilities Manage components of Admitting for multiple entities Direct activities related to the registration, quality and satisfaction of patient visits Meet and exceed admitting point of service cash collection goals Reduce the number of registration errors to facilitate clean and accurate billing Accountable for the admitting activities and goals for multiple facilities Responsible to implement continuous process improvements throughout the registration process and related admitting actions, capturing and reporting on root causes of admission errors and delays and other barriers to clean claim submission Audit methods and procedures of admission functions to improve efficiency and ensure compliance with organizational and governmental regulations Establish, implement, and monitor quality and productivity performance measures for the admissions staff Monitor, establish controls, and take initiative to improve processes Ensure the integrity of admitting systems, databases, and reporting Implement strategies designed to improve the effectiveness of the admissions function through process redesign, increased automation, and controls Knowledge & Skills Requires excellent interpersonal skills, analytical ability and organizational skills, communication skills, and leadership and mentoring skills In depth knowledge of admissions and patient access processes Hospital operations and patient flow HIPAA-based admission and compliance methodologies Quality management principles and techniques Networking infrastructure issues that impact the organization
        Minimum Requirements: Bachelor’s Degree in Business Administration or a Customer Service or Patient Access related field or equivalent experience A minimum of three (3) to five (5) years of hospital experience within a large medical center or health system, with at least two (2) of those years in a supervisory/management capacity Prior work experience must include a significant role in a redesign project and/or management experience working in an automated, centralized business office and call center environment In depth knowledge of and experience with reporting and projects associated with admissions and reimbursement procedures Experiences in using team building and quality management concepts to positively influence the work environment Extensive experience with patient accounting systems Demonstrated ability to communicate effectively on the phone, in writing and via email Ability to exercise discretion on sensitive and confidential matters Demonstrated computer skills with data entry software Institutional accreditation and degree obtainment will be verified upon hire Preferred Qualifications: Master’s Degree in Business Administration, Health Administration, or Information Management Physical Requirements Work up to a 12 hour shift Sit up to 6-8 hours a day Stand and walk up to 4-6 hours a day Speak and listen to internal and external customers Bend to reach supplies/materials, reach with hands and arms throughout the day Lifting, pushing, pulling Grasp and manipulate tools Key information into a computer workstation, use computer peripheral tools Please Note: All positions subject to close without notice