Assistant Director – Student Services
Culinary Institute of America - Saint Helena, CA

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POSITION SUMMARY

The Assistant Director – Student Services provides management, customer service and support for Greystone campus student registration and accounts for degree, certificate, Continuing Education and Food Enthusiast students. The Assistant Director ensures responsive, professional and accurate customer service to prospective and current students and parents, as well as other constituencies. The position is responsible for overseeing compliance of student accounts at the Greystone campus through close collaboration with the Director - Student Accounts, Registrar, Bursar and Director of Financial Aid located at our main campus in Hyde Park, NY.

ESSENTIAL RESPONSIBILITIES

• Manage Bursar office functions with student account notifications and collections; review accounts with students, and troubleshoot and resolve issues. Advise students on account statements and schedule questions.
• Manage schedule degree and certificate programs using internal academic calendar to meet required sequence. Create and monitor scheduling documents for CE and FE class schedule based on direction provided by Director – Education Administration.
• Maintain the accuracy and security of all student records. Review the college catalog, and ensure compliance with FERPA and other privacy laws concerning student records.
• Provide reports for grades, academic status, academic honors, verification of enrollments and graduation audits; collect data for institutional research and accreditation.
• Serve on committees, working closely with numerous other departments (e.g., Information Technology, Admissions, Bursar, Student Services and Financial Aid).
• Manage the semester clearance process for degree and certificate students to ensure uninterrupted studies.
• Resolve interdepartmental facility schedule issues for maximum utilization as well as profitability.
• Submit bi-monthly payroll for full time, adjunct and visiting faculty. Provide all payroll analysis.
• Coordinate all transfer student requests. Process approvals and create notifications. Manage all student re-entry processes and notifications.
• Supervise registration processes for all students in all semesters. Ensure compliance with degree requirements. Handle all correspondence with graduates and discrepancies with records.
• Regularly audit student academic and attendance progress for compliance. Notify students and refer to Standards if necessary. Track the academic progress of all students. Advise the academic deans which students have fallen below the academic standards set by the institute.
• Perform graduation audits and supervise the preparation of the graduation list. Prepare all Federal, State and local reports for the registrar’s approval. Fill in for the registrar at all functions and meetings in his or her absence.
• Identify customer service improvements and implement programs/processes to increase student satisfaction. Handle escalated inquiries to customer's satisfaction and ensure exemplary customer satisfaction process in all areas of student accounts.
• Process all Leave of Absences and Withdrawals in a timely manner to ensure compliance with all federal, state, accrediting agencies and college policies.
• Demonstrate a customer service focus; consistently convey a friendly, helpful, professional manner. Supervise personnel and monitor the departmental budget. Perform of all other duties as required.

REQUIRED QUALIFICATIONS

Education:
• Bachelor’s degree required in a related field.

Experience:
• 5 years of progressive management experience in a registrar or bursar office.
• A minimum of three years experience in a supervisory position.
• Experience with Datatel or other student information system required

PREFERRED QUALIFICATIONS

• Solid experience in college student accounts service; Datatel experience a plus.
• Ability to design, deliver and maintain the highest level of customer service for both internal and external customers.
• Experience working with remote or branch campuses is desired but not required.
• Supervisor experience in accounting or finance, including billing, cashiering and/or collections.

REQUIRED SKILLS

• Strong interpersonal skills with the ability to work effectively with multiple teams across the organization to respond to student needs.
• Must be able work independently with accountability at multiple levels of the organization.
• Excellent planning, organizational and project management skills with the ability to excel when working and communicating with college age students.
• Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, as well as the ability to work effectively with a variety of web-based information systems.
• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback.
• Must be able work independently with accountability at multiple levels of the organization.
• Knowledge of Accounts Receivable and student service performance metrics.
• High level of academic and professional integrity required

Respect for diversity is a core value of The Culinary Institute of America, an Equal Opportunity and Affirmative Action employer committed to fostering a diverse learning and working environment.

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