Primary Function: To conduct financial aid interviews with newly applied and/or continuing students and process all materials required for financial aid packaging at assigned campuses.
1. Provide campus Financial Aid coverage as assigned.
2. Present a warm, friendly, and professional appearance when greeting and assisting clients, students, and visitors; follow proper procedures for receiving telephone calls and provide appropriate information when possible while complying with FERPA regulations.
3. Acquire, maintain, and demonstrate strong knowledge of all appropriate state, federal, and institutional financial aid policies, procedures, and regulations.
4. Ensure Harrison College is in compliance with regulations regarding the awarding and distribution of Federal Title IV aid funds and state funds as it pertains to federal, state, accrediting agencies, and the Administrative office.
5. Provide team with the expertise and knowledge to complete assigned tasks and meet goals.
6. Motivate and support team members.
7. Maintain open lines of communication with supporting management in other departments to ensure the assigned campus is achieving overall goals.
8. Conduct appropriate and accurate financial aid appointments; assist all students (including VA students) with student financial applications, and counsel and advise students and parents regarding available financial assistance programs.
9. Conduct re-application process for all continuing students for the new financial aid year by March 1 st to ensure all students meet the deadline for state grant assistance.
10. Process and complete student files to include all required forms and materials necessary for completion of financial aid packaging in a timely manner.
11. Provide that all students (new, re-entry, and continuing) are planned and aware of their financial obligations to the school as well as the appropriate financial resources available to them.
12. Process all stipends for current students (when applicable) and forward to Campus Presidents office for authorization and corporate office for processing within 48 hours of students request.
13. Communicate with Enrollment department weekly regarding current status of new students.
14. Handle difficult student situations that have escalated.
15. Attend financial aid training seminars and workshops as required.
16. Participate in state, regional, and national professional development and organizations.
17. Submit weekly/monthly reports to Senior Director of Financial Aid.
18. Attend all necessary staff meetings and serve on campus and college-wide committees as assigned.
19. Perform other related duties as assigned by supervisor.
Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
3. Professional Technical Expertise
4. Service Orientation/Client Focus
Travel: This position will require travel and some overnight stays. The travel for this position is expected to range between 50-75%. The home office for this position will be with Administration at 550 E. Washington St. Indianapolis.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, for purposes of this job description each of the Responsibilities, may be amended from time to time, are considered essential duties. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education/Experience: Bachelors Degree or equivalent and at least 3 years of previous work experience in student financial aid, or equivalent combination of education and experience, and one year of supervisory/managerial experience preferred.
Language Ability: Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret bar graphs.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: To perform this job successfully, an individual should have demonstrated knowledge of Microsoft Word, Excel, and Outlook in addition to familiarity performing research on the Internet.
Physical Demands and Work Environment: Regular and predictable attendance is required. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to stand; walk; sit; reach with hands and arms and talk or hear. The noise level in the work environment is usually quiet.