Assistant Front Office Manager-Radisson Blu Aqua Hotel
Carlson Rezidor Hotel Group - Chicago, IL

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POSITION SUMMARY:

1. Manages the operation of the Front Office and related areas:
  • Creates the first impression by supervising the door, bell, PBX, parking, concierge, guest services and front office areas

  • Participates in the development and implementation of processes and procedures for assigned departments which support achievement of service and financial goals

  • Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel

  • Analyzes business forecasts and schedules accordingly

  • Ensures that front desk handles billing and cash in accordance with hotel’s standards

  • Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments

  • Ensures seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another

  • Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

    • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

    • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

    • Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

    • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

  • Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.


  • OTHER INFORMATION

    We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

    •Minimum one - three years experience front office experience
    •Minimum one year upper upscale hotel experience
    •High school diploma required, bachelor’s degree preferred
    •Strong computer systems skills including; reservations and reporting systems
    •Strong financial acumen
    •Excellent communication skills, ability to influence situations
    •Able to collaborate effectively with other hotel employees and managers to ensure teamwork
    •Strong Microsoft Office suite and reporting system skills
    •Ability to work a flexible schedule
    •Valid driver’s license

    PHYSICAL DEMANDS

    •Ability to stand for extended periods of time
    •Ability to occasionally lift, carry, push or pull up to 50 pounds with assistance
    •Good manual dexterity for the use of common office equipment

    Carlson Rezidor Hotel Group - 17 months ago - save job - copy to clipboard
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