Assistant Manager Branch Office - Kapolei, Hawaii
Navy Federal Credit Union - Kapolei, HI

This job posting is no longer available on Navy Federal Credit Union. Find similar jobs: Assistant Manager Branch Office jobs - Navy Federal Credit Union jobs

Basic Purpose

Basic Purpose : To manage and direct all activities in a Full Service small/medium/large branch office operation. Provides optimum service and effective leadership in support of credit union products, services, goals, and objectives.


1 Performs platform banking functions.

• Processes deposits, withdrawals, loan payments and cash advances as well as issuing Visa gift cards and Travelers Cheques

• Identifies members and ensures received checks are acceptable

• Opens/closes accounts; check re-orders; stop payments/special handling; and reissuing, reinstating and canceling debit cards

• Answers member questions regarding provided services and performs a variety of account maintenance functions (e.g., account balances and activity; transfers and adjustments; etc.)

• Reviews account information for restrictions and funds availability; provides information on account status and account actions

• Processes bank wires, Western Unions, and ACH originations

• Updates and/or corrects records and system displays (e.g., address, military rank, telephone numbers, etc.)

• Provides Notary Services, if commissioned

2 Counsels current and prospective members about Navy Federal products and services in English

• Screens membership applications and determines applicants' eligibility

• Cross sells products and services; when appropriate, refers members to Navy Federal Investments and Insurance, Trust Services, or Small Business Services

• Interviews and counsels members about financial matters and credit union products and services

• Educates and assists members with electronic and on-line services and benefits such as the ATM network, Utility Deposit Guarantee Program, asset and payment protection plans, and savings life insurance

3 Analyzes and researches problems related to financial accounts

• Initiates investigative or corrective procedures including granting exceptions and waiving fees within authorized limits

• Interviews and assists members with ATM discrepancies and fraudulent account activity claims

• Obtains signed forgery affidavits and other supporting documents

• Contacts appropriate credit union personnel to initiate account adjustments and other corrective actions

• Remains alert to situations and patterns of activity which indicate possible account fraud or abuse by reviewing account history and fraud information updates

• On behalf of Navy Federal Collections, collects delinquent and over limit account balances; refers to Collectors if efforts are unsuccessful

4 Ensures cash and other entrusted negotiable instruments are handled appropriately

• Reconciles daily the initial cash on hand, closing cash balances, and total amount of funds received and disbursed

• Serves as Assistant Treasurer and signs withdrawal checks within limits of authority

• Balances and replenishes ATMs

• Verifies ATM deposits and ensures checks are properly endorsed and negotiable

5 Assists members with submitting consumer/mortgage/equity loan, overdraft protection, and credit card applications

• Reviews debt to income ratios, the value of collateral offered, and counsels members about loan options, products and services

• Determines appropriate repayment terms and lending type and advises related interest rates in accordance with Navy Federal lending guidelines

• Obtains payoff information on existing loans, verifies employment, and additional information as requested

• Enters applications into loan input system and monitors status of loans in progress

• Retrieves and prints approved consumer loan documents and drafts; identifies discrepancies and takes corrective action

• Disburses approved consumer loans and accompanying documents or special instructions to members

• If designated as a consumer loan officer: reviews, analyzes and, within authorized limits, approves consumer loan applications and promissory note error requests

• May recommend loan disapprovals to Senior Loan Officers at headquarters

• Advises members of disapproved applications, provides guidance about how to improve their financial positions and/or informs members of Navy Federals' Personal Finance Management program

6 Performs other related duties as assigned

• May assist with Branch Office vault opening, closing, and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Acts as a mentor and/or assists with the development and training of new and lower level team members


* Demonstrated leadership and management ability in diverse and complex operational environments
* Demonstrated experience in training and development of staff
* Demonstrated ability to communicate effectively, orally and in writing
* Effective planning, organizational, and problem-solving skills
* Ability to deal tactfully and diplomatically with staff, management, and members
* Ability to implement programs and guide/lead others towards work goals
* Demonstrated skills in managing multiple priorities independently and in a team environment
* Skill in resolving member problems and developing/maintaining community and command relations

* Thorough knowledge of organizational policies, procedures, and practices
* College coursework concentrating in finance, accounting, or business administration
* Retail banking experience and/or knowledge of regulations relating to financial counseling, financial institution management, and consumer lending
* Experience in a credit union environment
* Proficiency in the use of personal computers and associated software

Reports to: Branch Manager

Hours: TBD

Address: 338 Kamokila Blvd., Suite 104, Kapilei, HI 96707

Equal Employment Opportunity

Equal Employment Opportunity

Navy Federal Credit Union values, celebrates and enacts diversity in the workplace. EOE/AA/M/F/V/D

Navy Federal Credit Union - 21 months ago - save job
About this company
277 reviews
"Once a member, always a member," promises Navy Federal Credit Union (NFCU). This policy has helped NFCU become one of the...