Assistant Restaurant Manager
Greektown Casino-Hotel - Detroit, MI

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GENERAL SUMMARY OF DUTIES: This position is responsible for assisting in managing the smooth and efficient operation of the Hotel Restaurants, Lobby Bar, and Room Service.

REPORTS TO: Management in the Hotel or Food & Beverage Department

SUPERVISES: As instructed by the GM of Hotel, or Dir of Hotel, or Dir of Food & Bev (Level Two and Level Three Licensees)

TYPICAL PHYSICAL / MENTAL DEMANDS: Requires being mobile 100% of the shift, including maneuvering through crowded areas and climbing stairs; May require lifting, transporting, pushing and pulling items weighing up to 35 lbs; Requires normal sense of smell, taste, touch, and sound; Requires normal vision range and absence of color blindness; Requires eye/hand coordination; Requires the ability to distinguish letters or symbols; Requires the use of telephones & other office equipment; Requires regular, predictable attendance; May require working non-traditional days/hours

TYPICAL WORKING CONDITIONS: Work is performed in an area which may be unusually hot, cold, noisy, smoke filled and dimly lit; Work is performed in small areas which have a 2-1/2 ft. access; Must be flexible and prepared to work variable shifts including holidays and week-ends based on business needs; Constant contact with staff and customers.

EXAMPLES OF DUTIES: (Includes but is not limited to the following)

  • Maintain management presence in the bar & restaurant during operations to ensure highest quality of service through the directing of the service sequence;
  • Demonstrate team work between culinary and front of house;
  • Assist in the implementation of programs to create new business and maximize existing business;
  • Uphold and monitor all brand standards in the F&B operation;
  • Assist in the daily monitoring of revenue, payroll and costs to ensure meeting forecast;
  • Inspect staff as to uniforms, cleanliness, identification, etc;
  • Ensure a safe working environment for team members;
  • Prepare daily team member work schedules;
  • Assist in the training, counseling, and instruction of staff in proper performance of their duties & product knowledge;
  • Address and follow-through with all departmental maintenance and equipment needs;
  • Administer all employee relations policies and enforce all company policies, procedures, rules and regulations
  • Assist in managing department-related guest complaints and ensure corrective action is taken;
  • Create various reports as necessary and attend/hold regular meetings;
  • Ensure that Superior Guest Service levels are met according to Standard Operating Procedures / may work in the casino
  • Other job-related duties as assigned.

  • Greektown Casino-Hotel - 18 months ago - save job - copy to clipboard
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