Assistant Store Manager—Consumer Electronics - Bronx, NY
GameStop Texas Ltd. - Bronx, NY

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SUMMARY

Under general supervision, the Assistant Store Manager—Consumer Electronics supports the Store Manager in all facets of consumer electronics store operations. The principal business outcome for this position is to ensure that outstanding customer service experiences are provided using elements of the BMT buy-sell-trade business model. This includes ensuring the store is clean, well organized, properly merchandised at all times; answering questions; and assisting with product selection, purchases, and returns. This position supervises the store team in the absence of the Store Manager.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

Provide best in class customer service: promptly greet customers, respond to customer concerns and complaints quickly, effectively and courteously; align customer needs with BMT product and benefit solutions, and recommend additional items as appropriate, and ensure every customer is thanked for shopping at BMT; prioritize customers over tasks and demonstrate that commitment by circulating throughout the store to assist them.

Promptly process customer purchases/return transactions via Point-of-Sale computer system via PC keyboard, including making accurate change, placing merchandise in a bag, and removing receipt from the printer to give to customer.

Respond to customer comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally, using the prescriptive phone greeting provided by BMT.

Promote BMT unique customer benefits, including trade, product guarantee, and return programs.

Assist with supervising staffing levels to achieve optimum customer service at all times and ensure that best-in-class customer service is consistently provided.

Provide timely and appropriate feedback to the Store Manager concerning staff performance and address as directed.

Provide constructive coaching, mentoring, and performance feedback to all associates.

Promote consumer and mobile electronics as gaming platforms whenever appropriate; refer customers to a conveniently located GameStop store for a full assortment of gaming options.

Assist the Store Manager with training store associates in all aspects of their job responsibilities, including company/store policies, procedures, and guidelines.

In partnership with the Store Manager, conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor.

Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Manager.

Count, balance and reconcile daily business transaction totals correctly and accurately in the point-of-sale (POS) system; ensure all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines.

Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to Store Manager/District Manager.

Adhere to all loss prevention guidelines, including but not limited to, visually inspect associates' and managers' packages and/or belongings.

Ensure all store fixtures and equipment is in proper working order.

Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.

Maintain awareness of associate and customer safety; identify and immediately address potentially hazardous situations.

Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up-to-date.

RELATED COMPETENCIES

Building Customer Loyalty — effectively meets customer's needs; builds productive customer relationships; takes responsibility for customer satisfaction and loyalty.

Contributing to Team Success — actively participates as a member of a team to move the team toward the completion of goals.

Delegating Responsibility — allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness.

Energy — consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

Must be at least 18 years of age and present state-required proof of age documents

High school diploma or GED required; an Associate's or accredited Bachelor's degree with an emphasis in business, marketing, merchandising, or related field preferred

At least 2 years of retail sales, customer service and/or leadership/management experience required; at least 6 months of retail management experience preferred

Consumer electronics and video game experience preferred, but not required

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

Expert customer service skills, including the ability to resolve service issues quickly and professionally

Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred

Proficient knowledge of employee development: talent assessment, competency-based development, motivation and reward

Working ability to effectively recruit, hire, coach, train, develop, retain, and redirect others as needed in order to produce a successful team

Demonstrated commitment to building a diverse team that reflects our widely diverse customer base

Expert ability to work in a fast-paced, rapidly changing environment

Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork

Expert understanding of basic math functions (add, subtract, multiply, divide)

Expert knowledge of alphabetizing

Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner

Proficient problem solving skills and judgment abilities

Proficient ability to carry out instructions furnished in written, oral or diagram form

Proficient ability to deliver bank deposits according to loss prevention safety guidelines

Ability to work extended hours/days as necessary, including Sundays

Expert ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization

Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

Demonstrated commitment to all respectful workplace policies, procedures, and general expectations

Must be able to bend, stoop, reach with arms/hands, climb on ladders, and lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet

Must be able to work alone and move throughout the store unassisted for up to 12 hours

Proficient knowledge of consumer electronics and video gaming preferred, but not required

Required Skills

Required Experience

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