JC Licht is part of the Indecor Group, Inc - Benjamin Moore & Co.’s family of Company-Owned stores. We are full service paint and decorating retail destination featuring Benjamin Moore Products. In addition we offer a full solution of products and service to the professional painting contractor. The store chain has locations in Chicago, Virginia, Philadelphia, New York City and Hawaii. There are exciting opportunities for growth in different geographic locations throughout the United States.
Assistant Store Manager
Summary: The primary responsibly of the Assistant Store Manager is to assist the Store Manager in the operations and profitability of the store.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Active involvement in the recruitment, selection, and hiring of store personnel.
- Must ensure that all store employees have a working knowledge of various products. When necessary, develop training programs.
- Must ensure employees deliver excellent customer service to our patrons.
- Encourage a viable team-oriented working environment through good communication.
- Ensure that the store is properly staffed at all times.
- Must supervise employees.
- Conduct periodic performance reviews for the purpose of assessing employee performance. When necessary, must also administer disciplinary action in accordance with company policy.
- Ensure that the store complies with all federal/state regulations and company policies including, but not limited to: ADA, EEOC, Workers Compensation – Wage & Hour, Sexual Harassment, etc.
- Assist the store manager in maintaining the store’s appropriate inventory levels to ensure that it meets customer needs and is aligned with budget.
- Assist the store manager in controlling inventory losses through proper controls and notations.
- Assisting the store manager in controlling expenses.
- Ensure that the store is properly opened and closed in accordance with company policy.
- Complete all paperwork reports in a timely and accurate manner.
- To maintain merchandising standards established by store managers and /or operational managers including window displays, sales floor displays, promotional displays etc.
- To actively participate in store activities including unloading of trucks, stocking shelves, carrying merchandise out for the customer, having the ability to lift a determined weight of merchandise and delivering paint when needed.
- Assist the store manager in monitoring accounts payable, accounts receivable and banking procedures. Resolve problems as necessary.
- Understand and utilize various business reports to identify sales, gross margin, and expense control opportunities.
- Maintain a complete understanding of the company’s purchasing policies and procedures.
- Assist the store manager in resolving customer issues in a proper and efficient manner.
- Assist all customers in a professional and timely manner upon them entering the retail store.
- Answer customer telephone calls promptly and in an appropriate manner per company guidelines
- Provide knowledgeable assistance to customers with all product lines and services offered by the retail store.
- Ensure that the physical appearance of the store is maintained and that all equipment is in excellent working condition.
- To suggestively sell additional merchandise to the customer assisting the customer in completing their projects.
- Present a professional, neat appearance, maintain a good attendance record and arrive to work at the scheduled time.
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- Provide support in the development of new accounts and increase sales of current accounts through a targeted sales initiative.
- Assist store manager in ensuring that commercial accounts are properly set up and administered.
- Assist store managers with outside sales calls when necessary.
- Adhere to all company policies and procedures outlined in the retail employee handbook.
This is a summary of some of the roles and responsibilities associated with the position of store manager. However, other tasks do exist, and the store manager will be responsible for performing all other duties as directed by management.
- Requires a two- or four-year college degree or equivalent work experience.
- Effective financial planning and management skills.
- Strong interpersonal and communication skills.
- Fluent in Spanish is a plus.
- Minimum of 2 years retail experience, preferably industry related.
- Background in outside and/or inside sales.
- Job involves a wide variety of tasks including bending, lifting, and sitting. Individual must be able to lift at least 50 pounds.
- Individual will usually be required to work a minimum of 50 hours per week.
We are an Equal Opportunity Employer F/M/D/V
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