Assistant Store Manger- Selling And Service Manage

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Overall Responsibility:
• Business Owner responsible for driving sales, profitability and customer satisfaction through selling, service and people
• Manages Selling and Service Coordinators and Associates, Commissioned Selling and Service Associates, and Selling and Service Specialists
• Demonstrates integrity, honesty and knowledge that promotes the company culture, values, and mission
• Fosters a positive working environment that encourages diversity, mutual respect and teamwork and is free of discrimination and harassment
• Understands and ensures proper security procedures are followed
Key Responsibilities

Values people quality and development:
• Facilitates administration of key store Human Resources functions and initiatives including payroll, staffing, scheduling, on-boarding, benefits, compliance, recordkeeping, etc.
Manages the Selling and Service team to achieve company objectives:
• Recruits, interviews and selects candidates with requisite skills to fulfill responsibilities and accomplish high performance results
• Actively develops relationships with potential talent pool for all positions on the team
• Facilitates the orientation, on-boarding, and training of team associates
• Communicates regularly about team objectives and expectations
• Holds recurring coaching/counseling sessions with associates to review performance and provide timely feedback
• Partners with the Store Director and Regional Human Resources Director to manage employee relations concerns
• Provides opportunities for career feedback and fosters development
Makes customer service number one priority rather than completion of tasks and clearly communicates expected level of service and results:
• Communicates and implements company objectives and supports brand consistency through exceptional customer service including:
o Sales
o Checkout
o Fitting Room
o Customer acquisition: Email, Credit, Telephone numbers
o Marketing and promotions
o Payroll, store scheduling, and staffing
o Product knowledge
o Partners with Store Director and Merchandise Team Manager to ensure store provides a consistent and memorable customer experience
o Leads Selling and Service Leader program to achieve store metrics and provide an exceptional customer experience
o Problem solves in a fast-paced, changing environment exercising good judgment about the company’s objectives in determining solutions
o Communicates regularly about team objectives and expectations
o Assures merchandise meets brand “Saks Style. Outlet Pricesâ€:
o Partners with Merchandise Team Manager to ensure merchandise assortment meets sales trends and customer expectations
o Ensures store presentation standards are maintained through consistent recovery efforts
Additional responsibilities as assigned

• College degree or equivalent
• 2years of store management experience
• Experience delivering customer service
• Strong communication and interpersonal skills
• Strong customer service sensitivity and skills
• Big Box retail experience preferred

About this company
521 reviews
Saks Fifth Avenue is a member of the Saks Incorporated (NYSE:SKS) group and operates 62 stores, led by its landmark flagship on New York's...