Assoc Technicial Support Specialist
General Dynamics - IT - Columbia, MD

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As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 24,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. General Dynamics Information Technology is an Equal Employment Opportunity and Affirmative Action employer.

" THIS IS A CONTINGENT REQ"

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

2. Installs, configures, and upgrades computer hardware and software.

3. Provides end-user software troubleshooting and support.

4. Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.

5. Provides troubleshooting and support.

6. Assists in the administration of e-mail systems.

7. Provides phone and help-desk support for local and off-site users.

8. Maintains current knowledge of relevant technologies as assigned.

9. Participates in special projects as required.

Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

0-1 years of directly related experience supporting help desk operations.

Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.

Possess basic skills to support configuration and troubleshooting of MS Windows 7.

Additional Information

Relocation
No

Security Clearance Level
None

Security Clearance Basis
None

Security Clearance Polygraph
None

Job ID Number
206278

Job Function
Information Technology

Potential for Deployment
No

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General Dynamics Corporation (General Dynamics) offers a portfolio of products and services in business aviation; combat vehicles, weapons...