Associate Director, IT - Plantation General Hospital
Plantation General Hospital - Fort Lauderdale Area - Plantation, FL

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Summary of Duties

The Associate Director of IT&S provides technical and managerial leadership in establishing goals and priorities and in the overall management of day to day operations within a HCA hospital. This position is directly involved in design, planning, operation, maintenance, and troubleshooting of facility infrastructure including telecommunications (as applicable), desktop and server support, and network cabling and wiring. Ensures continuity and alignment of division IT&S strategic and operational plans and hospital needs. Requires subject matter knowledge across telecommunications (as applicable), data technologies, services, and components. Builds and maintains relationships with division and hospital level leadership teams. Demonstrates strong written, verbal, and presentation skills. Should possess a strong personal drive and ability to see strategy through to execution in a matrixed, corporate environment.

Duties Include But Are Not Limited To IT Operations Management:

Overall IT Operations Management, Service Level Management, Resource Management, Processes & Standards Implementation, Compliance Management, Incident Management, Financial Management, Technical Management, Information Security Management

Assists in development of Facility IT&S capital & operating budgets

Assists in establishing, and communicates, monitors, and manages Service Level Agreements (SLAs)

Coordinates the assignment of resources to IT&S projects, operations, & incidents

Consults with technical leaders during technical goal setting, prioritization, planning and design for Facility technical environment

Directly responsible for technical support - maintenance and troubleshooting of Facility infrastructure

Coordinates on-site management of Facility hardware & software

Assists in managing compliance issues & projects

Manages information security aspects for the Facility

Strategic Business/IT Alignment & Planning: Facility/Zone Business/IT Alignment, Strategic IT Planning

Participates in development of and execution of a Facility IT&S plan that aligns IT with Facility business strategy and with Enterprise and Division business & IT strategy

Relationship Management & Communication:
Facility Leadership, Facility Department Directors & Managers, Facility IT Users, Facility IT Staff, Physicians, Vendors, SSC, OSG, Supply Chain, Division IT Groups

Builds positive relationships with Facility leadership team, Facility department directors & managers, and other Division leaders as dictated by the business organizational structure

Represents IT&S on appropriate business committees

Owns the facilitation of multi-way communication with key constituents on IT&S matters

Communicates successes, challenges, opportunities, trends, and lessons regarding the Facility to division CIO

Cascades all information to Facility-based IT&S staff through face-to-face meetings and other communication mechanisms

Promotes sharing of information through documentation and distribution of best demonstrated practices

Project Portfolio & Project Implementation Management:
Managing the Portfolio of Work, Managing Individual

Projects

Plans & manages individual Enterprise, Division, or Facility projects for the Facility, including communications

Assists in managing, monitoring & executing the Facility's portfolio of projects

Assists in supporting IT aspects of facility projects (e.g., construction, opening satellite clinic, remodel nursing unit)

Process Engineering:
Improvement of Workflow through Technology, Utilization of Technology

Understands the implications of technology solutions to Facility workflow & operations & assists in communicating to key stakeholders

Assists in identifying process improvement opportunities & challenges and communicating them to appropriate Division IT leaders for planning & action

Participates in Enterprise, Division, &Facility process improvement initiatives

Governance:
Support of Decision-Making Processes

Educates key constituencies regarding IT governance processes & practices

Communicates & supports IT governance processes & practices

Staff Development:
Staffing and Recruiting, Career Development, Mentoring and Coaching, Succession Planning, Performance Management

Supports mentoring and coaching (based on KRAs and Performance HCA) in conjunction with directsupervisor

Helps ensure accountability of IT&S Staff working in the Facility

Recruits, manages, leads, develops & retains IT&S staff in Facility, in alignment with Division organization structure & practices

Adheres to the Code of Conduct and Mission and Value Statements

Assists with other duties as assigned

Qualifications

Knowledge, Skills, and Abilities

Required

:

Mature understanding of current and emerging technologies, specific to voice and data operations

Demonstrated ability to establish and build strong relationships across a broad range of personality types

Demonstrated ability to effectively communicate information technology both verbally and in writing

Demonstrated customer orientation

Excellent leadership and teaching abilities

Demonstrated advanced computer skills

Preferred

Strong understanding of HCA systems and procedures

Strong analytical skills in planning and policy maintenance and development

Education

College Graduate Preferred

Experience

Three to five years experience in an IT environment with direct supervision or team leadership.

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