Associate Field Applications Engineer – Santa Clara
Johnstech International - California

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Position Description.

This technical position will assist external and internal customers primarily through pre-sale, current, and post-sale customer support. Excellent opportunity to work with a wide range of departments including Sales, Engineering, Field Service and Product Marketing.

Primary Responsibilities:

Provide pre-sale customer support including:
  • Coordinate information flow between Johnstech, the customer, and partner companies to ensure the customer receives a successful test solution.
  • Assist customers with technical questions and issues to ensure the success of the mechanical and electrical aspects of a customer’s entire system.
  • Review product quotations and orders for engineering validity.
  • Create layouts of customer requested design modifications.

Provide post-sale customer support including :
  • Assist customers with technical questions/issues via phone, e-mail and on-site customer visits to help troubleshoot field test problems..
  • Create new or send existing support documentation to aid in troubleshooting potential problems in a customer’s test hardware configuration under guidance of Senior Applications Engineers.
  • Provide design information/ documentation to field engineers to assist on-site troubleshooting of customer issues.

Technical Documentation Creation
  • Layout/draft contactors, test components, and other mechanical devices, per design and drafting standards.
  • Write and edit technical documentation including Engineering Standards, Product Design Rules, Interface Guidelines, Customer Standards, Application Notes, etc.

  • Bachelor of Science Mechanical Engineering (BSME)
  • 1 to 2 years of mechanical CAD drafting experience preferred.
  • Experience and/or education with 3D modeling CAD software.
  • Proficient in Microsoft applications..
  • Ability to review and make modifications to CAD drawings and 3D models
  • Client service focused with effective communication skills; verbal and written .
  • Ability to effectively and regularly communicate with internal departments, future and existing customers.
  • Excellent organizational skills.
  • Ability to travel, including international travel.

Johnstech International - 19 months ago - save job - block
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