Audio/Visual Technology Specialist
Atos - Boston, MA

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Perform hands-on support of A/V technologies
Work closely with Atos PMO Management team on support process
Escalate when appropriate to PMO and Client Services Management on-site
Ensure that all appropriate documentation is maintained and updated as necessary and shared among A/V Technicians
Responsible for Remedy Incident queue monitoring activity and SLA performance
Coordinate support efforts with local and international offices

MWW*

Job Requirements Excellent customer service skills
3+ years of industry experience
Strong organizational and time management skills
Excellent communication skills
Specific knowledge of support practices on corporate A/V technology such as Desktop Video, Video Conferencintg, Polycom technology and presentation support
Ability to follow technical process/documentation required
Experience creating documentation for end-users preferred

Atos Origin - 21 months ago - save job
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