Aviation Emergency Dispatcher - Denver I...
The City and County of Denver - Denver, CO

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Denver International Airport (DIA) is hiring an Aviation Emergency Dispatcher to join our Communications Operations Team.

The Aviation Emergency Dispatcher (AED) dispatches Denver Police, and Paramedic personnel in response to a variety of emergency calls at the airport. This includes monitoring the response progress as well as retrieving and recording data associated with the emergency responses. Additionally, our AEDs use criminal justice information to assist law enforcement personnel in the identification of subjects wanted for criminal matters.

DIA is the 11th-busiest airport in the world and the fifth-busiest airport in the United States. We offer an exceptional opportunity as the scale of our operation spans 53 square miles, over 1.5 million square feet of terminal space, a 50 million annual passenger capacity and North America's longest commercial runway at 16,000 feet. Additionally, we are getting ready to break ground on a substantial expansion project which includes a major ground transportation component involving commuter-rail. DIA is one of the busiest airline hubs in the world’s largest aviation market and is the primary economic engine of the state of Colorado, generating more than $22 billion for the region annually.

Interested ? Please review the required qualifications and submit your application/resume for consideration.
We're looking for cool-headed multi-taskers who can receive emergency calls from airport employees and the public and dispatch them to the appropriate first responders. You'll work in a communication center that runs 24/7/365 involving daily contact with a variety of first responders such as the Denver Police Department, Denver Fire Department, emergency medical services and other special services.

Job Responsibilities:
Operates heavy-volume emergency telephone system receiving calls for Denver Police, Denver Fire, emergency medical services, and other special service departments, and obtains pertinent information concerning incidents involving lives and property.
Dispatches police, or paramedic unit responders or directs the call to the appropriate agency, according to standard operating procedures. Relays call information involving direct radio communication with police officers and paramedics. Relays emergency information to multiple individuals and agencies and the dispatching of peripheral assistance such as tow trucks, transportation requests, and citizen responders.
Uses a Computer Aided Dispatch (CAD) system for entering relevant call information, for dispatching police and paramedic units, and for entering and maintaining call disposition records, including dispatch time, unit assignment, and resolution codes.
Maintains communications and monitors the status of mobile police and paramedic units for the arrival at dispatched location, ascertains seriousness and exact circumstances of the police or medical emergency, notifies police supervisor as warranted, and dispatches requested information or additional assistance as needed.
Facilitates computer clearances and gathers criminal justice information including warrants checks for police officers
Monitors multi-band radio consoles, duress alarms, emergency phones, and closed-circuit television cameras located throughout the airport for criminal activities, airport emergencies, traffic problems, and weather emergencies.
Continually upgrades personal knowledge of federal aviation regulations related to large hub airport operations and security, sufficient to apply knowledge to everyday emergency response to a variety of aviation emergencies.
Compiles and enters information into a Computer Aided Dispatch (CAD) system. Receives reports and complaints, and records pertinent information. The formal job description is listed under Job Specifications (Aviation Emergency Dispatcher) on our website: www.denvergov.org/jobs

Qualifications:
Education Requirement:
High School Diploma or GED Certificate

Experience Requirement:
Two years of public contact experience dealing with individual problems and applying policies, procedures, and/or legal guidelines; or
Two years of experience in a court or criminal justice setting; or
Two years of experience in call taking or dispatching for emergency services Candidates must also:
Be highly proficient with the use of computers and have the ability to multi-task during non-routine events
Be able to maintain a top level of performance in multi-tasking during high stress operations and emergencies Education/Experience Equivalency:

An Associate Degree in criminal justice, emergency medical services, fire science technology or related field may be substituted for the minimum experience requirement.

Licensure and/or Certification Requirements:
Possession of a valid driver’s license at time of application
You must possess a valid Colorado driver’s license before the end of probation
Valid license must be maintained for continued employment

Additional Information:
Please note the following:
FBI Criminal Background Check required : an FBI criminal background check is required for all positions at Denver International Airport (DIA). Employees are also required to report any felony conviction and/or moving violations to maintain this clearance / be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Shift Work / Snow Duties / Emergency Incidents : this position does require shift work as DIA is a 24/7/365 operation (includes nights, weekends and holidays). Mandatory overtime may be required. Additionally, this position may require mandatory snow duties which vary and can include nights, weekends and holidays.
Business Casual Dress Code: this position requires business casual attire. DIA Website: www.flydenver.com Denver Website: www.denvergov.org Denver Open Jobs: www.denvergov.org/jobs

We offer a competitive benefits package including:
Medical, Dental & Vision Plans (multiple programs)
Paid Time Off (combined vacation/sick leave)
Paid Holidays
Retirement (Pension Plan & 457 Deferred Comp Plan)
Flexible Spending Accounts
RTD Discounts
Life Insurance; Short-term and Long-term Disability Insurance
Flex Time
Domestic Partner Programs
Wellness Center & Classes
Education & Training Classes Learn more about our benefits on our website at: www.denvergov.org or by clicking here . No relocation assistance is available. The City and County of Denver values leadership that influences the commitment, ability and willingness of employees to provide quality service to the citizens of Denver. Classification Title : Aviation Emergency Dispatcher
Working/Functional Title : Aviation Emergency Dispatcher - DIA
Pay Grade : 615-N
Agency : Aviation
To Apply : please select the apply button at the top of this posting / visit: www.denvergov.org/jobs
Testing : CritiCall Background Check/Drug Testing: Candidates must pass a criminal background check, 10 year employment verification and education verification. Additional checks such as credit and drug testing may be required. Probationary Period : The successful candidate will be required to complete a minimum six month probationary period (benefits will be active during this time) prior to attaining Career Status with the City.
Recruiter : LF

The City and County of Denver - 2 years ago - save job