BB I/S Tech 1 Job
Time Warner Cable 3,020 reviews - Summerville, SC

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Posting Job Title BB I/S Tech 1 Requisition # 142618BR Posting Location Summerville, SC, US Area of Interest Engineering/Technical Operations
Position Type Full Time Posting Job Description The Time Warner Cable Carolina region currently seeks BB I/S Tech 1 for our Technical Operations Department Summerville, SC. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Position Summary
Responsible for installing, servicing and troubleshooting cable, high speed data, and digital phone equipment at the customer's home or office. Equipment installed may include analog or digital systems for video, high-speed data and voice. Management reserves the right to add, change or revise this job description at any time.

Essential Job Functions:
Directly responsible for installation or service from the tap to the customers equipment

Installs equipment and network interface units and drop wires into customer location

Disconnects and reconnects service as instructed

Accountable for referring problems between the tap and headend to plant technicians

Performs QA inspections when at the home and submits required reports

Tests equipment to adjust signal strength and ensure optimum reception

Communicates with customers on- site, encouraging them to upgrade equipment or service packages Represents the company and its service philosophy to the customer

Demonstrates proficiency in and working knowledge of most areas of the installation and service function

Handles semi-routine installations

Recognizes deviation from accepted practices and confirms with senior staff appropriate next steps

Receives general instructions on routine work and detailed instructions on new assignments

Work is regularly supervised and reviewed for timeliness, accuracy and correct procedures

Performs other duties as assigned

Job Requirements:
Requires minimum of 18 months of Broadband Installation experience

Must be able to communicate both verbally and in writing with customers, peers, and superiors and follow instructions

Requires possession of valid driver's license, as well as good driving record

Must pass a pre- employment drug screen and background check

Requires driving van throughout day to appointments in system

***Must be able to use all safety and climbing equipment

Preferred Qualifications:
Strong electronics/electrical or structured wiring background is preferred

Previous cable television or related experience is a plus

Computer skills are a plus

Education and Experience:
High school diploma or general education diploma (GED) preferred

Experience in troubleshooting and repair as an Installer or Field Technician is preferred

FCC Unit_TWC 3752 - South Carolina Controlling Establishment ID 00140 - Summerville

About this company
3,020 reviews
Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...