BB I/S Tech Job
Time Warner Cable - Fayetteville, NC

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Posting Job Title: BB I/S Tech
Requisition #: 143941BR
Posting Location: Fayetteville, NC, US
Area of Interest: Engineering/Technical Operations
Position Type: Full Time

Posting Job Description

The Time Warner Cable Carolina region currently seeks a Broadband Installation/Service Technician for our Technical Operations Department in Fayetteville and Southern Pines, NC. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Shift : TBD

Position Summary:
Responsible for installing one or all of the following at the customer's home or office: cable, high speed data, and digital phone. Equipment installed may include analog or digital systems for video, high-speed data and voice.

Essential Job Functions:
Directly responsible for installation from the tap to the customer's equipment

Accountable for referring problems between the tap and headend to plant technicians

Installs equipment and network interface units and drop wires into customer location

Disconnects and reconnects service as instructed

Tests equipment to adjust signal strength and ensure optimum reception

Communicates with customers on-site, encouraging them to upgrade equipment or service packages

Demonstrates ability to learn equipment and steps required for correct installations and basic problem solving

Handles routine installations

When non-routine issues arise, chooses from clear cut courses of action for next steps or escalates

Receives detailed instructions on all work

Work is closely supervised and reviewed

Education and Experience:
High School Diploma or GED required

Experience in troubleshooting and repair as an Installer or Field Technician is preferred

Previous cable experience is a plus, and a strong electronics/electrical or structured wiring background is preferred

Computer skills are a plus

Travel Requirements:
Requires possession of valid driver's license, as well as good driving record

FCC Unit_TWC: 0593
Controlling Establishment ID: 00120 - Fayetteville 6202 Raeford

About this company
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Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...