Posting Job Title |
BB I/S Tech
Greensboro, NC, US
Area of Interest
Posting Job Description
The Time Warner Cable Carolina region currently seeks a Broadband Installer/Service Tech for our Technical Engineering Department in Greensboro, NC. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Tuesday to Saturday 11:00 to 8:00 (9:00 to 6:00 Saturdays
Responsible for installing, servicing and troubleshooting cable, high speed data, and digital phone equipment at the customer's home or office. Equipment installed may include analog or digital systems for video, high-speed data and voice. Management reserves the right to add,
change or revise this job description at any time.
Essential Job Functions:
Directly responsible for installation or service from the tap to the customers equipment
Installs equipment and network interface units and drop wires into customer location
Disconnects and reconnects service as instructed
Accountable for referring problems between the tap and headend to plant technicians
Performs QA inspections when at the home and submits required reports
Tests equipment to adjust signal strength
and ensure optimum reception
Communicates with customers on-site, encouraging them to upgrade equipment or service packages
Represents the company and its service philosophy to the customer
Demonstrates proficiency in and working knowledge of most areas of the installation and service function
Handles semi- routine installations
Recognizes deviation from accepted practices and confirms with senior staff appropriate next steps
Receives general instructions on routine work and detailed instructions on new assignments
Work is regularly supervised and reviewed for timeliness, accuracy and correct procedures
Performs other duties as assigned
Requires minimum of 18 months of Broadband Installation experience
Requires basic mechanical aptitude, ability to climb utility poles, work outdoors year round, and be unafraid of heights
Must be able to communicate both verbally and in writing with customers, peers, and superiors and follow instructions
Requires possession of valid driver's license, as well as good driving record
Must be able to use all safety and climbing equipment
Education and Experience:
Experience in troubleshooting and repair as an Installer or Field Technician is preferred
Strong electronics/electrical or structured wiring background is preferred
Previous cable television or related experience is a plus
Computer skills are a plus
The physical demands for this position are typical to an office and field environment and must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Finally, Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, and discounted services (in specified areas).
Time Warner Cable is an Equal Opportunity Employer. Qualified candidates please apply at www.timewarnercable.com/careers.
Controlling Establishment ID
00425 - Greensboro Spring Garden
Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...