BILINGUAL Customer Service Representative (Call Center)- FT Perm+Benefits- Winchester, KY
Skill Seekers - Winchester, KY

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BILINGUALS ONLY - SPANISH AND ENGLISH

Job Purpose:

Responsible to answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Two – three weeks paid training provided.

Position Duties:
  • Utilize standard technology such as a telephone and web browser.
  • Navigate to the appropriate pre-scripted responses which must be read verbatim to provide basic general and specific information about health insurance.
  • Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules.
  • Assist caller with filling out online application and submitting it electronically to plan provider for processing.
  • Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller.
  • Refer calls as required to CSR 2.
  • Perform other related duties as assigned.
Requirements:
  • High School diploma or equivalent required.
  • Minimum 6 months customer service/secretarial/telemarketing experience required.
  • Must be able to speak and read English clearly, professionally and fluently.
  • Must be able to type a minimum of 20 WPM.
  • Experience working with a PC and the Windows operating system is required.
  • Ability to effectively work within established contractual turnaround times required.
  • Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
  • Proven ability to work as a member of a team is required.
  • All personnel will be required by contract to undergo program update training as the program changes.
  • Spanish fluency is desirable. – pay differential available
  • May be required to work holidays.
  • Overtime may be required.
Background check and Drug Test required

Skills/Qualifications/Keywords: Phone Skills, Customer Service, People Skills, Supports Diversity, Responsive, Data Entry, Attention to Detail, Professional Telephone Manner, Call Center, Inbound Calls, Organizational Skills, Judgment, Teamwork, Resilient

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