Answer incoming phone inquiries
Research and resolve patient issues
Update (UPID) patient accounts
Documents all client/patient interactions
Meet all Quality Assurance Guidelines
Other projects as assigned
Responsibilities
- Ability to work with minimal errors
- Independent judgment and good reasoning skills
- Above-average listening and communications skills
- Ability to maintain organization and attention to detail while answering phone calls and performing a variety of tasks (multi-tasking)
- Ability to operate office equipment ranging from copy machines to computer equipment
- Ability to spend a large amount of time on the phone
Requirements
- High school diploma or equivalent
- Typing ability – 35 wpm
- 10 key by touch
- Excellent phone communication skills
- Able to work well and communicate with others, supportive of co-workers
Preferred education, skills or experience
- Customer Service experience
- Medical office or insurance background
- Call Center experience
PAML - 4 months ago
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9 reviews
Pathology Associates Medical Laboratories (PAML) is heading for the high road as a leading independent laboratory services provider in the N...
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