PAML - Washington

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Answer incoming phone inquiries
  • Research and resolve patient issues
  • Update (UPID) patient accounts
  • Documents all client/patient interactions
  • Meet all Quality Assurance Guidelines
  • Other projects as assigned
    • Ability to work with minimal errors
    • Independent judgment and good reasoning skills
    • Above-average listening and communications skills
    • Ability to maintain organization and attention to detail while answering phone calls and performing a variety of tasks (multi-tasking)
    • Ability to operate office equipment ranging from copy machines to computer equipment
    • Ability to spend a large amount of time on the phone

    • High school diploma or equivalent
    • Typing ability – 35 wpm
    • 10 key by touch
    • Excellent phone communication skills
    • Able to work well and communicate with others, supportive of co-workers

    Preferred education, skills or experience
    • Customer Service experience
    • Medical office or insurance background
    • Call Center experience