Ameristar Casino East Chicago - East Chicago, IN

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Provides fast, friendly, professional and responsive customer service to restaurant guests, food servers and restaurant host/ess. Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments and paper supplies for each service station obtaining replacement stock from ware wash area and/or warehouse inventory in accordance with procedure. Removes dirty dishes, soiled linen, glassware and flatware from tables and counter tops and transports items to designated area. Clean tables (wiped) and seats. Reset tables with silverware, linen, napkins and glassware in accordance with established restaurant table top specifications. Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attend to guest needs) as required. Wipes counter areas, sinks and floors as required to maintain a clean and safe work station. Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. Deep cleans restaurant equipment (coffee machines, soda and juice dispensers, ice bins), service stations and refrigerators as scheduled or required. Operates and maintains equipment as required in accordance with established guidelines and safety procedures. Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures. Resolves service issues according to the service recovery toolbox. Knows and promotes current casino events and programs and can give guests directions to all casino areas. Provides personalized service during guest interactions.


Prior customer service in a fast-paced environment preferred. Read, understand and speak English. Excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Ability to sustain a high level of confidentiality and professionalism. Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
Highly organized and detail-oriented. Must be able to abide by the company appearance standards and compliance with the designated uniform. Must be able to obtain and maintain an Indiana Gaming Commission Identification Badge.