Percepta is looking for a Customer Service Representaive for our Dearborn, MI location.
The Business Analyst I is the initial contact for dealership personnel. The Business Analyst listens to customer inquiries and provides an accurate and timely response to the customer.
Duties and Responsibilities
*Perform all Business Analyst I responsibilities with consistent reliability.
Ability to maneuver through various systems to provide the dealer / customer with prompt, courteous and accurate information including:
*Accurately respond to customer inquiries.
*Document customer contacts.
*Initiate outbound contacts as appropriate.
*Provide on-line support for applications.
*Utilize available resources to respond to internal and external customer inquiries.
*Help identify process improvements and best practices for the team.
*As applicable, answer email inquiries, web forms, etc. within required time frames in a professional manner with accurate and timely information.
*Identify and report all concerns regarding the program to the appropriate Sr. Business Analyst, Team Leader or Manager.
*Meet or exceed performance expectations including but not limited to: productivity, accessibility and quality assurance.
*Adhere to, and support all Percepta and client ISO, Quality Systems, Q1 initiatives and company policies and procedures.
*Attend and participate in team meetings.
*Complete training courses as directed by Operations and/or Training.
*Complete additional tasks and projects as needed.
*High school diploma required. College degree preferred or equivalent work experience required.
*For technical programs desired experience includes: basic networking experience and knowledge of dealership communications. Knowledge of Windows Environment, Microsoft Office Suite, Internet Explorer, Java, Macromedia and Flash. Knowledge of Software Installation and troubleshooting. Experience on email technology (SMTP)
*Excellent customer service ability.
*Ability to maneuver through various systems to provide the dealer accurate information.
*Displays professionalism and positive attitude.
*Ability to effectively communicate with customers, managers and co-workers.
*Strong written and oral communications.
*Time management and organizational skills.
*Willingness to take on new assignments.
*Ability to multi-task.
Percepta is a full-service, customer loyalty company. We work with our clients to help them establish and maintain strong, enduring...