BUSINESS CONSULTANT - PROCESS & INNOVATION
Southwest Airlines - Dallas, TX

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Anticipate, assess and prepare the operation to meet future needs (i.e., flight schedule changes, revenue initiatives, other business decisions, etc.).

Facilitate cross-departmental coordination to align planning decisions and routine processes and activities.

Identify areas (processes, locations, etc.) for perfomance improvement opportunities.

Develop better processes and procedures to prevent issues and improve results (speed, costs, quality, efficiency).

Structure "design" questions to frame options and needed analysis.

Assess alternatives and develop recommendations to support decisions and shape next phases of work.

Provide guidance to Ground Ops.

Planning Business Consultants to help design and implement a better Employee and Customer Experience.

Explore operational possibilities that lower costs and improve product delivery.

Provide independent, out-of-the-box, comprehensive operational thought to Leadership.

Draw wisdom, insights and actionable plans from Customer insights.

Act as a Field Representative to support and implement change.

Apply Customer, cultural, costs, safety and regulatory filters against all activities and change to create benefit/value.

Must be an attentive listener to identify unstated needs - verify messages and clarify expectations to help others reach agreement.

Able to work as a part and refrain from reaching conclusions, acting without group consensus or asserting own views until all perspectives are heard.

Communicate the business case for change and involve stakeholders in how to respond to changing circumstances.

Encourage Employees to think beyond current work processes to innovate.

Serve as a role model for change by consistently demonstrating behaviors that support new direction.

Develop and maintain positive internal and external relationships by consistantly efficiently delivering value.

Share best practices knowledge with Management Team and other Ground Ops.

Planning Business Consultants to identify ways in which the Customer Experience could be enhanced.

Possess functional knowledge and skills to perform at a high-level of effectiveness.

Apply functional knowledge to complex problems/issues effecting the business.

Anticipate, recognize and clearly define problems using various techniques to systematically analyze and weigh alternatives and propose solutions.

Define and articulate the future state through an understanding of internal and external challenges, identfying unique opportunities to create value.

Articulate the vision of where the organization is going and illustrate how Stakeholders can help make an impact.

Must be able to maintain confidentiality for future corporate initiatives.

Must be able to meet any physical ability requirements listed on this description.

May perform other job duties as directed by Employee's Leaders.

Minimum Requirements BASIC QUALIFICATIONS:

High School Diploma, GED or equivalent education required.

Must be at least 18 years of age.

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

EDUCATION (Level, and degree if applicable)

Four year degree or four years airline management preferred

WORK EXPERIENCE:

2-4 years Process implementation is required.

1-2 years Leadership experience required.

Experience working through Business Innovation Processes.

SKILLS/ABILITIES/KNOWLEDGE/WORK STYLE:

Must be able to comply with Company attendance standards as described in established guidelines.

Understanding industry trends.

Knowledge of Ground Ops Tools and Processes.

Self Motivated.

Natural Leader.

Independent Thinker.

Ability to work well with Customers at all levels (Leadership and Non-Leadership) and proven success doing so.

Excellent communication skills (presentation, oral, written).

Needs minimal direction for understanding and documenting business processes.

OTHER QUALIFICATIONS:

Must be able to travel (moderate travel, as requested by Leadership).

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

Southwest Airlines - 12 months ago - save job - block
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About this company
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Southwest Airlines Co. (Southwest) is a passenger airline that provides scheduled air transportation in the United States. As of December...