BWI - Operations Supervisor
Sky Chefs Inc. - Baltimore, MD

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Role Purpose Statement: The job incumbent manages a shift, an area and/or a department within the Customer Service Center (CSC). Also monitors and engages employee safety within the CSC.

Duties and Responsibilities
Supervisor Responsibility

Supervise daily area / department activities in the CSC

Conduct daily work group meetings

Manage allocated labor to maximize productivity

Schedule and control employees to meet labor productivity and overtime targets

Ensure compliance with all government regulatory agencies standards (example: Food and Drug Administration (FDA), United Stated Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.)

Document and follow up on all department processes in order to implement improvements
Ramp and Dispatch / Account Management

Conduct daily safety audits (A1s)

Ensure compliance with customer specifications, quality standards, FDA, HACCP and other regulations

Ensure on-time and accurate production and/or catering of all flights

Monitor and ensure compliance with ramp safety regulations

Account management responsibilities 30% or less of job
Equipment and Sanitation

Supervise personnel to maintain proper cleanliness of dish-room

Responsible for the delivery system to the other departments

Maintain the equipment storage room

Oversee the loading of carts with beverages and equipment
Food Production

Supervise personnel to ensure food is produced and assembled in accordance with FDA, USDA, HACCP and airline specification

Ensure on-time and accurate food production to meet Kitchen Ready Times

Conduct daily manpower planning and adjust as necessary to ensure efficient allocation of labor.

Maintain Knife Log and ensure compliance with Knife Policy

Ensure that the area of responsibility is properly organized, staffed and directed

Guide, motivate and develop the subordinate employees within the Human Resources Policy

Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team

Make the company''s values and management principles live in the department(s)

Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations

Participate and support company sponsored initiatives such as GQS, HACCP, Lean Manufacturing, Employee Safety and CBase

Key Performance Indicators

Cost and productivity

Quality score (GQS)

Food cost if applicable

Frequency and severity of work accidents

Days on Hand if applicable

Absenteeism rate

Customer satisfaction

Required Skills

Bachelor''s degree or equivalent knowledge required

In addition, one to three years of related work experience in a supervisory role required

Ability to develop and lead others to obtain desired results & achieve budget

Working knowledge of OSHA, Good Manufacturing Practice (GMP), FDA, USDA and EPA regulations

Proven analytical and leadership skills

Strong interpersonal and communication skills

Excellent verbal, written and organizational skills required combines with an aptitude for multi-tasking

Good knowledge of Microsoft Office and Windows-based computer application

Required Experience

About this company
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