Supporting communities. Improving lives. Working
together toward your future.
At Urban Trust Bank® (UTB) we believe in working
together for a brighter future. Through our environment
of collaboration and camaraderie, we offer a uniquely
fun and rewarding place to develop your career. UTB is
headquartered in Central Florida and has 20 branch
locations, with 19 branches located inside select
Working in our Branches: Our innovative in-store branch
model makes working at Urban Trust Bank unlike any other
traditional banking institution. Set in a retail
environment, our bankers are empowered to engage with
customers, developing relationships that improve lives
and strengthen communities.
Working in our Corporate Headquarters: Our corporate
office is located in Lake Mary, Florida and houses our
Customer Service Call Center, Bank Operations,
Enterprise Risk Management, Marketing, Commercial,
Finance, Accounting, IT, Loan Administration, and Human
Resources Departments. From entry level to senior
management opportunities, our corporate office offers a
host of different career paths and an extraordinarily
We believe in the value of promoting a healthy work/life
balance and are committed to recognizing the role
everyone plays in our ongoing success through
competitive benefits, as well as the guidance you need
to learn new skills and shape our business and future.
We proudly offer the following benefits to our Full Time
Paid Short and Long Term Disability
- 11 Paid Holidays
- Generous Paid Time Off
- Matching 401(k)
- Medical, Dental and Vision Benefits
- Company Paid Life, AD&D Insurance, Plus 100% Company
Additional Optional Life and AD&D
- Plus a Variety of Voluntary Benefits Such as AFLAC and
It is the policy of Urban Trust Bank to conduct credit,
reference, criminal background checks and drug screening
as a condition of employment. EEO/AA. Drug Free
THIS IS A GREAT OPPORTUNITY FOR THE "RETAIL SALES"
PROFESSIONAL WHO IS READY TO TRANSITION INTO BANKING.
IDEAL CANDIDATES WILL POSSESS GREAT SALES ABILITY,
RELATIONSHIP BUILDING SKILLS AND DEMONSTRATE A FRIENDLY
, OUTGOING CHARASMATIC PERSONA.
THIS IS A PART TIME POSITION, HOEVER< THERE IS THE
POTENTIAL TO MOVE INTO A FULL TIME SLOT IN ACCORDANCE
WITH UTB POLICY.
The Banker must be able to deal with any customer, on
any financial need, in a professional and knowledgeable
manner. They need to provide the customer and prospect
with a clear understanding of all technical aspects and
benefits of any service or product offered. These skills
must be evident behind the transaction counter, but
equally so in the aisles of the store.
retail services, products and selling techniques.
- Expand customer base through in-depth knowledge of
such as customer identification by name, customer
- Establish rapport with customers through techniques
greeting, smile handshake, introduction and verbal
recognition upon departure (thank you).
through in-store prospecting, PA announcements, etc.•
- Introduce retailer customers to products and services
Recognize selling opportunities and effectively
cross-sell bank products and services.
opportunities/prospects/referrals to appropriate
- Effectively close the sale.• Follow up on sales
department, (i.e., Trust)• Listen effectively and
understand non-verbal communication skills.
superior customer service.• Acknowledge customer
- Participate in cold call telephone sales.• Provide
complaints and follow up on complaints to ensure
- Learn to effectively say “no” in a courteous and
provide a maximum service level to all customers.
- Acknowledge/prioritize multiple customer demands to
handle all telephone inquires.
- Develop effective telephone skills and satisfactorily
services and the economy.
- Develop awareness and knowledge of general banking
and facilities in order to effectively sell bank
- Possess knowledge of competitive products, practices,
- Process all financial transactions in an accurate and
- Open accounts.• Process credit applications.
- Analyze/interpret consumer credit reports.
- Review/evaluate applications for completeness and
non-real estate transactions.
- Complete loan and supporting collateral documents for
- Customize credit products to customer need and
policies and procedures
- Maintain audit and security standards.• Adhere to bank
(i.e., investments and trust).
- Refer qualified customers to specialized sales forces
Supervision of Personnel None
Work Environment/Physical Demands*
Typical office environment. Ability to lift boxes of
coin and money drawers weighing up to 20 lbs. Ability to
retrieve and replace safe deposit boxes weighing up to
20 lbs., height up to 6 feet. Ability to reach over
counter to help customers. Ability to reach upper
cabinets for supplies. Ability to access facility.
Ability to move through retail store to visit with
customers. Ability to operate and read computer terminal
(* Reasonable Accommodations are made for individuals
Education: High School graduate or equivalent minimum.
Post high school education and/or 2 years work
experience preferred with one year being direct customer
Experience: Post high school education and/or 2 years
work experience preferred with one year being direct
customer service experience. Two years retail experience
Skills:*Basic math proficiency and aptitude—ability to
add, subtract, multiply and divide in order to help
customers with their transaction, balance teller drawer
and figure the ratios necessary for evaluating loan
applications. Watch and understand non-verbal
communication. Read at a level sufficient to understand
memorandums, instructions, forms, applications,
financial statements and credit reports. Write in a
clear, concise and legible manner in order to compose
memorandums and complete various bank documents and
forms. Learn and understand ISC computer system in order
to run teller transactions, look-up customer accounts
and troubleshoot the equipment when problems occur.
Ability to handle teller transactions, and use teller
machine. Ability to effectively use a P.A. system and a
telephone. Ability to use verbal communication skills to
effectively communicate with customers and other
employees. *(Reasonable accommodations are made to
enable individuals with disabilities)
Hiring Process: Candidates must submit a resume to the
job posting. Only the most qualified candidates will be
taken through the interview process. Candidates are
required to complete a hard copy application and Release
form for the purpose of complete criminal background and
credit checks. Such reports are utilized in accordance
with local, state and/or federal laws regarding the use
of such information in making hiring decisions. The Most
Qualified/ Most Suitable Candidate will be selected
based on professional qualifications and overall
professional fit for the role. Urban Trust Bank is an
Equal Employment Opportunity Employer, has an
Affirmative Action Plan and maintains a Drug Free
Urban Trust Bank - 16 months ago