Banking - Branch Manager - Customer Service
Pacific Western Bank - Beverly Hills, CA

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As a Branch Operations Manager at Pacific Western Bank, you will be responsible for delivering superb customer service experience to our banking clients. You will enjoy what few banks offer-the opportunity to engage with your customers and proactively identify ways to maximize their banking experience. The Branch Operations Manager is responsible for achieving branch goals and overall business success. Provide direction, leadership and motivation to ensure that the office team achieves service, sales and operational goals. This is a very important position that requires ambition, committment, dedication and drive to achieve aggressive objectives and standards.Responsibilities: Supervise the day to day operational functions of the branch Approve customer and bank transactions within authority limits Ensure bank policies and procedures are followed by staff Hiring, training, and retention of staff Expense control Maintain high customer service standards Resolve customer service issues Engage in verbal and written counselings Prepare performance evaluations Meet deposit growth goals Achieve satisfactory audit ratings Identity and mitigate operational risk Recommend bank services that would be beneficial to customer Perform other duties as assigned
We are seeking vibrant, energetic candidates with a passion for delivering excellence in customer service to our banking customers. Requirements: Minimum of five to ten years of recent experience working in a commercial bank as a Supervisor Thorough knowledge of bank operations including Teller, New Accounts, and Customer Service Knowledge of Microsoft Word and Excel Detail-oriented and precise Excellent decision-making skills and sensitivity when dealing with confidential information Strong written and oral communication skills Proven leadership skills, and the ability to coach staff to ensure high level of customer service AND NO WEEKEND SHIFTS!Join our growing and exciting organization!Apply Today!