Assist Banquet Manager in the serving of guests during banquet functions to ensure positive guest experience.
•Set up banquet room as instructed by Supervisor to include linen, serviceware and glassware.
•Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
•Greet guests and respond to requests in a friendly and courteous manner.
•Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.
•Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
•Replenish beverages as necessary, and check with guests for overall satisfaction.
•Once banquet is complete, reset banquet room according to Supervisor’s specifications to ensure the readiness of the room for the following function.
•Comply with attendance rules and be available to work on a regular basis.
•Perform any other job related duties as assigned.
Experience, Skills and Knowledge
•Hotel experience preferred.
•Can communicate well with guests.
•Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
•Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette. Knowledge of the appropriate table settings and serviceware.
•Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
•Ability to remember, recite and promote the variety of menu items.
•Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift. Ability to operate beverage equipment, e.g., coffee maker.
•Ability to stand for long periods of time.
•Must have the ability to communicate in English.
HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
HEI Hotels and Resorts is an equal opportunity employer M/F/V/D
HEI Hotels & Resorts
- 2 years ago - save job