Bell Person, Swing/Graveyard
Seven Feathers Casino Resort - Canyonville, OR

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POSITION PURPOSE:

Assists guest on arrival and departure. Supplies information regarding hotel facilities and areas attractions. Remains current on weather and road conditions.

ESSENTIAL FUNCTIONS:
  • Escorts incoming Resort guest to their rooms, assists with hand luggage, and offers information pertaining to the Resort services and facilities, points of interest and current entertainment.
  • Inspects guestrooms to ensure furnishings are in order and supplies are adequate.
  • Explains features of the room such as operation of the radio, television, and night locks, and how to place telephone calls from the property.
  • Delivers packages and messages, picks up articles of laundry, assist in moving heavy items for delivery to the convention center for trade shows.
  • Shines bell carts and guest shoes when assigned the night shift.
  • Maintains a neat and clean appearance and work areas at all times.
  • Adheres to all department and resort policies and procedures outlined in the employee handbook.
  • Provides guests with directions to attractions or facilities in or outlined the property.
  • Provides guests with information about attractions, facilities and services in or outside the property.
  • Maintains working relationships and communicates in a professional manner and friendly environment with all departments.
  • Ensuring safety and understands emergency procedures and how to act upon them.
  • Refers to Hotel Management customers concerns, complaints or suggestions in a continuous effort to provide superior guest service.
  • Provides constructive input to foster process improvement within the department.
  • Maintains confidential information that is received in verbal, written, and electronic media. Limits access to information on a job-related, need-to-know basis.
QUALIFICATIONS:
  • High School Diploma or GED Certificate is preferred.
  • Some experience through working in a retail outlet or a customer service department is desired.
  • 18 years of age or older.
  • Excellent organizational, verbal, interpersonal, and guest relation skills.
  • Able to handle heavy items and be able to carry items into the hotel.
  • Must enjoy working with the public.
  • Current OLCC License required.
  • Current valid Oregon Drivers License with the ability to qualify for the UIDC Drivers program.
  • Must be able to obtain a Class I Gaming License.
  • Maintain a neat, clean, and well-groomed appearance at all times (specific standards available).

Umpqua Indian Development Corporation - 19 months ago - save job - copy to clipboard
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