Acknowledges welcomes and departs all guests/visitors arriving to/from the hotel, providing assistance with guests' luggage.
ESSENTIAL JOB FUNCTIONS
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Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
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Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
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Maintain positive guest relations at all times.
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Resolve guest complaints, ensuring guest satisfaction.
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Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
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Review daily business activities.
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Read the log book daily, and record all pertinent information in the log book.
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Maintain lobby area communicating cleanliness or engineering issues with the department concerned.
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Inspect guestrooms prior to arrival and communicate deficiencies to departments concerned.
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Deliver and set up amenities as required.
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Prepare guestroom for arrival.
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Escort arriving guests to guestrooms.
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Service guests and provide a follow-up courtesy call.
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Solicit guest feedback on hotel experiences and log all comments.
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Send and receive guest faxes as required.
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Coordinate guest requests, reservations and miscellaneous tasks as required.
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Assist guests with transportation needs.
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Provide brochures, maps and collateral on guest activities, attractions and places of interest.
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Provide tours and show rooms in the hotel for perspective guests.
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Send confirmation notes/cards to guests for each request handled.
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Answer department telephone within 3 rings using correct greeting and telephone etiquette.
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Remain in assigned post position, maintaining correct stance.
Required Qualifications
Valid (state) driver’s license.
Good driving record.
Drive all types of vehicles.
Fluency in English both verbal and non-verbal.
Provide legible communication and directions.
Compute basic arithmetic.
Ability to:
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand guest’s service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent hotel data.
Preferred Qualifications
Destination Hotels & Resorts - 5 months ago
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10 reviews
Destination Hotels & Resorts is a privately held hospitality management company headquartered in Colorado. With nearly 40 independent, l...
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