This critical guest contact position is the guest's first and last impression of the hotel. Be part of Carlson, the hospitality leader, and demonstrate your "Yes I Can!" customer service skills with Carlson's Four Diamond Flagship Hotel -Radisson Plaza Hotel Minneapolis!
Responsibilities will include, but not limited to:
-Greet and escort guests upon arrival and during check-out process
-Valet park the guest vehicle, if the guest requests this service.
¨ Welcome guest and assist with baggage to the front desk
¨ Escort guests to their room; place baggage in the room
¨ Inspect guest room for order and adequate supplies and describes
amenities to guest
¨ Leave guest with room key and welcome card
¨ Assist guests with their luggage throughout their stay
¨ Store luggage and issue claim checks as requested
-Assist guests throughout their stay
¨ Keep current on hotel accommodations, services and area
¨ Promote the hotel and area services and attractions
¨ Respond to customer inquiries for information
¨ Assist guests getting in and out of vehicles
¨ Arrange for local ground transportation
¨ Deliver phone messages, mail or packages, faxes, flowers, etc. to
Creates 100% guest satisfaction by providing Yes I Can! genuine
hospitality and by exceeding guest expectations
¨ Gives personal attention, takes personal responsibility and uses
teamwork when providing guest service
¨ Listens, apologizes with empathy, finds a solution and follows
through when resolving guest problems
¨ Assumes the responsibility to notice when the guest is not satisfied
and uses their best judgment as to when it is appropriate to use the
100% Guest Satisfaction Guarantee
¨ Performs other duties as required to provide Yes I Can! genuine
*Previous customer service experience required; hotel experience desired.
**Must have a valid driver's license and no violations on driving record.
*Ability to stand for the entire shift - 8 hours/day; ability to lift up to 75 lbs.
*Flex. availability - able to work AM or PM shifts.
***PLEASE NOTE THAT THIS IS A TEMPORARY POSITION***
Carlson Rezidor Hotel Group - 16 months ago