Beneficiary Services Rep.-GTW
Chenega Corporation - MacDill AFB, FL

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Beneficiary Services Representative

serves as the Physical Evaluation Board Liaison Officer (PEBLO) in the Medical Evaluation Board (MEB) program. Provides information to active duty and Reserve Component members (Reserve and Guard) and commanders on program requirements, military benefits, legal rights, and the appeals process. Coordinates Aeromedical evacuation or other patient travel requirements, Temporary Disability Retirement Listings (TDRL), fitness for duty determinations, lines of duty and other program requirements related to the Disability Evaluation System (DES). Provides PEB findings to service member and medical staff.

Essential Duties and Responsibilities



Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position).

The contractor shall use the Disability Counseling Guide for Physical Evaluation Board (PEB) Liaison Officers (PEBLO) provided by the government. The government will advise the contractor of updated material necessary to accomplish duty tasks.

In order to understand the Medical Evaluation Board/Physical Evaluation Board program elements, it is required that the individual will complete the Air Force Personnel Center’s PEBLO training online or in residence, as available. Preliminary training will be provided by a trained PEBLO after the start of work.

Plans and completes necessary MEB process activities from the time of notification of the need to evaluate an active duty member’s fitness for duty until a disposition is made by the Secretary of the Air Force Personnel Council.

Responsible for obtaining, assembling, and forwarding all documents and records required by the PEB.

Receives and responds to inquiries from beneficiaries, DoD Components, other agencies, and various interested parties.

Coordinates with appropriate points of contact throughout the MHS, the line of the Air Force agencies, (i.e. Military Personnel Flights, Comptroller, Transportation, Aeromedical Evacuation) and the Department of Veterans Affairs (i.e. Veterans Benefits Administration [VBA] and Veterans Health Administration [VHA]) to best meet the member’s needs for information or assistance.

Assists the medical professional staff and other staff members on the regulatory and procedural aspects of profiling and disability processing. Provides MEB orientation program and on the job training for assigned staff personnel as required.

Monitors the effectiveness and efficiency of the local MEB, LOD, and TDRL programs using the Patient Administration Self-Inspection Checklist, which is maintained by the Health Benefits Division and is accessible at:

Extracts, maintains and analyzes statistical data from various disability evaluation system sources.

Briefs the Commander and other staff members.

Assures necessary arrangements are made for members to travel on temporary duty status to and from other locations as required.

Updates local program documentation, i.e., patient handouts, training documents, checklists, operating procedures, etc.

Advises service member and medical staff on PEB findings.

Will processes Review-in-Lieu-of (RILO) MEB cases for assignment limitation Codes (ALC) as directed/needed by AFPC and in accordance with established AF standards.

Works in concert with other Patient Admin and PEBLO staff to coordinate procedures for patients undergoing MEB procedures.

Provides counseling to service members, first sergeants, and unit commanders regarding the MEB/PEB process and informs service members of their appeal rights and procedures during the entire process, from beginning to end. Coordinates appeals with AFPC as indicated and in accordance with PEBLO user guide.

Supports Tri-service agreement in accordance with AF directives by processing MEBs initiated at other services military treatment facilities.

Non-Essential Duties

Other duties as assigned

Supervisory Responsibilities:
Requires moderate supervision and may at times supervise others.

Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Chenega Corporation is an EOE. AA/M/F/D/V. Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program.


Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

Education. Associate Degree in business administration, management or health care organizations from an accredited college or university.

Experience. Two years relevant work experience required.

Expert knowledge of the TRICARE and DES program policies and reference manuals.

In-depth knowledge, experience, and training to handle and solve complex cases that arise when addressing fitness for duty or physical disability evaluation issues.

Must have working knowledge of a variety of computer software applications as well as experience with Electronic Medical Records.

Knowledge, Skills and Abilities:
Mandatory knowledge and skills.

Tact, diplomacy, and restraint in counseling and explaining entitlements, benefits, and responsibilities to all customers.

Master of oral and written communication and customer service principles, methods, practices and techniques analytic methods, to include using research tools and statistical analysis and, interpersonal relations practices.

Knowledge of basic principles and practices relating to the entire military healthcare delivery system.

Knowledge of DES processing regulations, instructions, procedures, and policies to assure timely case processing.

Practical knowledge and understanding of TRICARE contract language, regional healthcare issues and initiatives, and other federal health benefits programs.


Clerical Support

Primary Location

United States-Florida-MacDill AFB




Patrick Hoffman

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