Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility; explains nature of temporary assistance benefit programs and determines reasons and need for assistance; processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability; evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; computes assistance plans; determines the need for and amount of allowances for special circumstance items; evaluates such social factors as education, work experience, and levels of social functioning; and evaluates employability of clients and explores potential sources of income.
Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skill in operating a personal computer. Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations.
High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Prior work experience determining benefits eligibility in a human services field is preferred. Working knowledge of public assistance programs, policies and regulations is desired.
All applicants are subject to a DMV/driving record check, pre-employment drug screen, Central Registry (CPS) check and/or criminal history search.
The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.
Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.
Must have a valid Commonwealth of Virginia or West Virginia driver's license on or before date of hire.
Virginia Jobs - 10 months ago