Benefit Programs Specialist I/II: Isle of Wight DSS
Dept of Social Services - Local - Isle of Wight, VA

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Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and résumés will not be accepted.

A Benefit Programs Specialist (BPS) I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs.

A Benefit Programs Specialist II represents the full-performance level in the Benefit Programs Specialist occupational group. Employees' responsibilities are related to the determination and re-determination of eligibility of individuals and families for financial assistance, food stamps, medical assistance, Fuel Assistance, and for other social services' benefit programs.The work is performed within established policies, procedures and guidelines, but certain aspects of eligibility determination require independent judgment, especially as related to evaluation of social factors influencing eligibility. Employees seek supervisory help for difficult or unusual situations only.

General work tasks include, but not limited to: Interviews persons for assistance, obtains necessary information, and re-determines their continuing eligibility. Explains benefit programs and determines reasons and need for assistance. Determines eligibility for assistance and benefit levels using automated systems and manual methods; interprets policies and procedures applicable to the various programs. Prepares reports and maintains client records. Identifies possible fraud and makes appropriate referrals. Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy. Evaluates employability status of clients, explains programs and rights/responsibilities of applicants and recipients; program availability, explores other possible sources of income; computes assistance plans; determines the amount of allowances for special circumstance items such as household equipment. Identifies clearly discernible social problems, and as the result of overall assessment of situation makes referrals to Social Workers. Provides applicants or recipients with information about other agencies where they may go for services as needed. Explains a variety of programs under the social services umbrella such as employment services, child support services and child care services.
Increase the enrollment of citizens who are uninsured, yet eligible for Medicaid and FAMIS, through a proactive outreach program. Conduct outreach, receive verification information and process new applicants for FAMIS and Medicaid, and ensure the timeliness of applications. Visit community and public events to educate the public about FAMIS and Medicaid, and conduct follow-up to those at outreach events. Evaluating the program effectiveness and linking citizens with healthcare providers, and improving accessibility to medical care. Visit area clinics, public schools, community centers, shelters and churches to educate the public about FAMIS and Medicaid. This position has increased flexibility as they can assist in the application process at the DSS office, in the applicant's home, or in the field at outreach events equipped with a laptop for Internet application access, printer and scanner. Tracked enrollees via computer to evaluate the effectiveness of the outreach, and information, brochures and flyers would be given to the enrollees and potential enrollees to link them in with healthcare providers in their specific area that accept Medicaid and FAMIS for accessibility to medical care.

Minimum Qualifications
To be considered for this position, the below qualifications must be met:

Some knowledge of basic human behavior. Knowledge of mathematics to calculate percentages, formulas and averages to solve mathematical problems. Skill in operating a personal computer. Demonstrated ability to establish and maintain case records, access and retrieve data, create reports and/or manipulate data. Demonstrated ability to interview, collect data, gather information and/or investigate. Demonstrated ability to communicate effectively both orally and in writing. Ability to evaluate situations, analyze information, and apply common sense understanding to carry out instructions furnished in written or oral form. Ability to exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions. Ability to maintain professional ethics related to confidentiality and establishes and maintains effective working relationships with others in a positive and tactful manner under sometimes stressful situations.

Preferred Qualifications
High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Prefer experience in benefit programs. Prefer completion of required Benefit Programs training. Prefer experience in MEDICAID & FAMIS application, case processing and management. Prefer experience with agency related software.

Special Requirements
Must have a valid VA Driver's License; Acceptable driving record; Must be able to pass drug screening test, CPS and Criminal History Search; Must be able to work Community emergency shelter.