Benefit Programs Specialist I/II - Campbell County
Dept of Social Services - Local - Campbell, VA

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This is a technical position. The position will be filled as a Benefit Programs Specialist I or II depending on qualifications of the selected applicant.

The incumbent may specialize in multiple financial service programs andl submits reports in accordance with federal and state guidelines. The incumbent is supervised by the Benefit Programs Specialist Supervisor.

Core Responsibilities: Interviews/communicates with applicants and agencies both verbally and in writing; determines the customer's eligiblity for benefit programs; computes and evaluates customer's income and resources; provides information to customers about other Social Services programs and/or community services; recommends changes to internal agency policies and procedures; enters data into the system relative to the eligiblity determination and performs related work as assigned.

Minimum Qualifications

Ability to comprehend and apply public assistance programs, policies and regulations sufficient to make eligibility decisions independently; ability to schedule and manage own workload sufficient to meet deadlines for completion of job responsibilities; the ability to interview customers to collect and analyze statistical data for financial accountability sufficient to recognize gaps in conflicting information, to ensure completeness and accuracy of data, to make eligibility determinations and to detect fraud; ability to prepare reports, in accordance with state and federal guidelines. Skill in computers and computer software.

Benefit Programs Specialist II requires working knowledge of the above minimum qualifications.

Preferred Qualifications

Prefer additional related training and work experience or any equivalent combination of training and experience which provides the required knowledge, skills and abilities. High school diploma or equivalent is preferred.

Special Requirements

All applicants are subject to a DMV/driving record check, pre-employment drug screen, Central Registry (CPS) check and/or criminal history search.

The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.