Ensures that assigned staff fully explain the self-sufficiency message to custormers & the temporary nature of assistance, if applicable; supervises generic & specialized staff. Position reinforces the personal responsibility objective with staff & may provide guidance & direction in the determination of whether a customer can be diverted from assistance; may be required to support local disaster response/emergency operations & performs other duties related to the delivery of services.
Ability to comprehend and apply public assistance programs, policies, and regulations [for example, TANF, SNAP & MEDICAID] sufficient to provide guidance to eligibility staff in determining eligibility services; knowledge of supervisory principles and practices; ability to schedule and manage own workload [for example, interviews, appointments and verifications]; skill in the use of microcomputer and computer software; ability to apply interviewing techniques; ability to collect and organize data sufficient to maintain accurate and complete records, and to prepare reports, in accordance with state and federal deadlines; knowledge of training sufficient to identify training needs of staff, and to plan and implement training responsive to those needs; and the ability to communicate effectively, both orally and in writing.
Bachelor's degree in the human services field and human services program experience in a lead or supervisory capacity OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Considerable work experience in ADAPT and/or SPIDeR is preferred.
Applicants must be willing to work outside of normal working hours, which may include being on-call for emergencies twenty-four hours a day, including weekends; and serve at an emergency shelter in the event of a community disaster.
Final applicants will be required to submit an updated DMV driving record and possess a valid Virgnia Driver's License, submit to a criminal history investigation and submit to urinalysis screening for illegal drug use. Employees in this position are subject to random drug testing.
Virginia Jobs - 18 months ago