Benefit Programs Supervisor - Petersburg
Dept of Social Services - Local - Petersburg, VA

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Supervise Specialists who determine eligibility for government assistance programs and a variety of other staff. Employees train, lead, and develop staff and monitor case management services. Provides administrative and programmatic supervision to staff; Reviews case management plans to include quality assurance of case management services; Develops written guidelines for delivery of case management services; assigns caseloads to staff; Coordinates and monitors activities of staff; Holds individual and group conferences to review cases and problems; Reviews case records and evaluates performance of staff members and recommends indicated action; Prepares and implements internal operating policies and procedures; Interprets regulation, policy and other program information changes to staff; trains new employees in areas such as agency policy, department procedures and agency or government regulations.

Minimum Qualifications
Considerable knowledge of: current social, economic and health issues and trends; principles and practices of effective supervision; public assistance programs, policies and regulations; the literature in the field of eligibility determination; casework supervision principles and practices; and effective interviewing techniques. Working knowledge of computer systems and standard office software to include the state Department of Social Services human services systems. Demonstrated ability to: work effectively with others; work independently supervising and training others to deal effectively with the public; plan and manage work effectively; communicate effectively both orally and in writing; interpret laws, policies, and regulations and to make decisions based thereon; plan and supervise work activities, including service delivery, training, recordkeeping duties and organizational operations; develop and maintain good working relations with internal and external customers; and evaluate financial assistance programs. Skill in operating a personal computer and the associated office and agency software.

Demonstrated ability to: work effectively with others; work independently supervising and training others to deal effectively with the public; plan and manage work effectively; communicate effectively both orally and in writing; interpret laws, policies, and regulations and to make decisions based thereon; plan and supervise work activities, including service delivery, training, recordkeeping duties and organizational operations; develop and maintain good working relations with internal and external customers; and evaluate financial assistance programs.

Preferred Qualifications
Bachelor's degree in the human services field and human services program experience in a lead or supervisory capacity OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Considerable work experience in ADAPT and/or SPIDeR is preferred. Working knowledge of SNAP,TANF, and Medicaid programs. Prior working experience in a VA Department of Social Services setting. Prior Supervisorary experience. Prior experience with VaCMS and MMIS.

Special Requirements
All applicants are subject to a DMV/driving record check, pre-employment drug screen, Central Registry (CPS) check and/or criminal history search.

The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.

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