Benefits & Records Technician
Social Security Administration - Wilkes-Barre, PA

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Do you have a desire to

help SSA manage its Social Security programs

analyze and solve problems?

help and advise millions of retired and disabled individuals?

work on a team to make a difference in people's lives and your own?

Join SSA, one of the top 10 Best Places to Work in the Federal Government!

Vacancies May be filled on Day Shift or Night Shift

Full Time or Part Time

Day Shift: 7:30am-4:00pm or Night Shit: 4:30pm-1:00am

The Benefits & Records Technician performs a variety of activities involving analyzing, investigating,

identifying, coding, reconciling, updating and adjusting earnings data reported by employers and benefit data

reported by recipients and representative payees, using online and offline data systems.

This position is Temporary NTE 1 year and may be extended for an additional year. Additional selections may be made within 6 months from the closing date of this announcement.

APPLICATIONS WILL ONLY BE ACCEPTED FROM

those eligible for the Interagency Career Transition Assistance Program (ICTAP) in the local commuting area.

KEY REQUIREMENTS

U. S. Citizenship Required

Selective Service Registration, if applicable www.sss.gov

Background and/or Security Investigation Required

DUTIES:
The incumbent in this position performs a wide variety of activities, such as:

•Review and categorize incoming correspondence

•Examine incoming documents and forms to determine acceptability for further processing

•Identify and resolve discrepancies for a wide variety of completed forms and reports

•Initiate and receive direct contact calls from various government agencies, beneficiaries, their representatives, wage earners, and the general public

•Initiate and receive direct contact calls and/or correspondence to report on progress, resolve problems, clarify, exchange, obtain or provide information, and advance a better understanding of SSA programs

•Access computer systems, personal computer, and other related computer equipment for various records and reports

•Enter, correct, and update data in automated systems

QUALIFICATIONS REQUIRED:
Applicants must have at least 52 weeks of specialized experience equivalent to the GS-5 grade level in the Federal service. Specialized experience is experience which is in or related to the work of the position. This experience includes operating a personal computer and utilizing software such as entering and retrieving data, editing, making record changes, verifying information; applying rules, regulations and written guidelines to work assignments, such as reviewing, verifying, evaluating applications, claims, documents, forms, etc. to determine acceptability for processing; communicating orally with the public to provide or obtain information; and writing correspondence/reports such as responding to inquiries or requests for information.

Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period you will be credited with 6 months of experience).

Qualification requirements must be met by the closing date of this announcement.

Substituting Education:
As a general rule, education is not creditable for this grade level. For

information on substituting education for experience, visit

http://www.opm.gov/qualifications/standards/group-stds/gs-cler.asp

HOW YOU WILL BE EVALUATED:
The evaluation you receive is based on your responses to the questionnaire. Your resume and supporting documentation will be compared to your responses to the occupational questionnaire, which is designed to capture the desired competencies for this position. These competencies include applying procedures and guidelines to analyze data, skill in operating a personal computer, skill in accurate data entry, maintaining and monitoring workload controls, oral and written communication. Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. The questionnaire takes about 15 minutes to complete. To preview the questions, click the following Link:

View Assessment Questions

Your application will be evaluated under the

Category Rating

method, based on your responses to the Assessment Questions. If you meet the basic requirements for the position, your application will be evaluated and placed into one of three categories:

1 - Qualified Category - Candidates who meet the Minimum Qualification Requirements.

2 - Well Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position.

3 - Best Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.

BENEFITS:
Social Security offers a comprehensive

benefits program

that you can customize for your individual medical and financial needs. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help you

balance life with Social Security to life outside of work

. Please review the Social Security Administration Careers site

www.ssa.gov/careers

for additional information about the many benefits of a career with Social Security.

OTHER INFORMATION:
Selective Service:
If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See

www.sss.gov

.

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