Wireless Store Manager
The Sales Manager position is responsible for retail sales staff by providing leadership, training and teaching sales techniques. Providing guidance to all staff to ensure the customer experience is the main focus. By leading the sales team, the sales manager is responsible for achieving the locations sales and budget objectives and managing all store operations.
Founded in October, 2000, APEX Communications, LLC, is Arkansas’s largest AT&T authorized retailer with 31 locations across Arkansas, 2 in Oklahoma, and 5 in Georgia. APEX is one of the fastest growing privately owned communications companies in the Southeast.
The APEX headquarters is based in Wynne, Arkansas, a typical Arkansas community, and is founded upon the Vision of “Being the BEST”. This translates in the communication industry to “being the BEST choice for customers in each market served”. Or, put another way, “to operate at the APEX of the Mountain of Success”.
Everything we do, from the people we hire, to the customer service we deliver, is all geared around being the BEST!
As the leading AT&T authorized retailer in Arkansas, APEX provides the following services to the communities we serve:
AT&T wireless service for residential and commercial
AT&T wireline service for residential and commercial
AT&T advanced TV
AT&T high speed internet
APEX added its 30th location in September 2009 before focusing its attention on implementing new software and business processes to better train our employees and serve our customers.
In 2010, APEX was a finalist for Arkansas Business of the Year in recognition of its growth and success. Later that year, APEX entered the Georgia market and expanded into Oklahoma in 2013. These acquisitions bring the total number of APEX stores to 38.
This growth has resulted in numerous efficiencies that benefit the CUSTOMER as it allows APEX to better deliver on its commitment to be the BEST by providing a wider range of product in a timely fashion at a great price for each community served.
APEX is actively involved in each community. The APEX shareholders were former principals in United Medical, a highly successful medical equipment company with 56 locations in 13 states, and brought over a foundational belief that “People do business with People”. We believe, even in this age of technology, that this is still true today. So, each location is involved in its local chamber of commerce and works to support its community. In addition, each location is staffed with local people that live, shop and invest in that community.
APEX also believes it is “Blessed to be a Blessing”. As such, we work to give back. Each year, APEX conducts an “APEX Gives Back Christmas Campaign”. APEX has partnered with When Will We Cry? Inc. to make a Christmas donation based upon every activation sold from Thanksgiving until Christmas each year.
Finally, APEX seeks to operate its business with Christian principles of Integrity and “just doing the right thing”.
Roles and Responsibilities:
Provide new Retail Wireless Consultants consistent, top-notch sales training using the 5 Step Sales Process.
Mentoring and training team members to sales success through observation, coaching, and counseling.
Provide strong leadership, motivational and analytical skills; leading a team by example and setting a high level of personal and professional conduct.
Supervision of Sales Associates; actively involved in hiring and accountability of associates.
Provide superior customer service and meet expected company goals and expectations.
Handle escalated customer situations and make equitable decisions for the customer and the company.
Be in alignment with company and branch office core values and expectations.
Solicit, coordinate, schedule, and participate in community events.
Pro-actively develop personal leadership behaviors by seeking out additional training and development.
Maintaining good employer/employee communication.
Reconciling daily sales reports.
Scheduling Sales Associates.
Perform other duties as assigned by Company Leadership.
The Ideal Candidate:
A minimum one year retail sales and management experience is required.
Strong leadership, motivational and analytical skills; leading a team by example.
Encourage a positive TEAM environment.
Proven organizational leadership skills
Able to prioritize multiple projects.
Direct experience working in an environment that has continuous change.
Strong written and verbal communication skills.
Minimum of a 2 year Associates degree is preferred.
Able to work nights and weekends, with a flexible schedule.
MUST BE ENGLISH/SPANISH BI-LINGUAL
Benefits available after 90 Days:
Health and Dental Insurance