Bilingual (English/Chinese) Cord Blood Educator
California Cryobank - Los Angeles, CA

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We have an immediate opening for a bilingual (English/Chinese) Cord Blood Educator to educate pregnant families about stem cell processing and storage and increase domestic enrollments.

This is a full-time position (Monday - Friday, 9:00am - 5:30pm schedule, with possible Saturday rotation for one week day).

Responsibilities include:
  • Work with sales team to increase FamilyCord domestic enrollments
  • Achieve measurable increase in domestic enrollments related to inside sales activities including but not limited to telephone calls, client information packets, and provider (doctor) boxes
  • Engage clients and coworkers in a respectful and courteous manner at all times; contribute to a positive work environment that is focused on TEAM and individual achievement
  • Achieve individual call metrics with emphasis on making outbound calls (outreach program) to potential and existing clients as well as handling inbound sales calls as a result of marketing programs
  • Achieve monthly enrollment goals for stem cell clients
  • Maintain client and provider files information in the database; update data in their region as necessary
  • Act as the single-point-of-contact for clients, physician offices and educators to build/maintains relationships; write thank-you notes when appropriate
  • Increase awareness of FamilyCord stem cell services to clients, physicians, hospital staff, and childbirth educators; send out brochures and kits to the physicians, hospitals and educators in their assigned region; manage office mailing frequency (brochures) that is determined by the sales potential for the account
  • Maintain average Enrollment-to-Processed ratio greater than 90%; support 24/7 emergency on-call system by carrying the FamilyCord cell phone on weekdays and weekends based on a rotation schedule
  • Coordinate with stem cell laboratory to ensure timely shipping, testing and processing; investigate and resolve any quality/compliance issues related to the client stem cell charts
  • Facilitate financial invoicing by accurately completing the billing summary sheets; answer client questions about their bills or outstanding balances; participate in the storage contract renewal process by calling clients to ensure all client information is up-to-date in the system(s)
  • Participate in consumer shows/events with the FamilyCord team; work closely with marketing to ensure that all events run smoothly and stay within approved budget limits
  • Other duties and projects as required
Requirements:
  • Bachelor's degree and 1-2 years related sales experience and/or training
  • Proficiency in MS Outlook, Word and Excel and ability to learn custom FamilyCord systems such as Microsoft NAV, FileMaker and others as needed
  • Bilingual ( English/Chinese ) skills, both written and verbal
  • Self-starter with the ability to work independently with minimal supervision
  • Ability to handle multiple tasks simultaneously and to maintain confidentiality
  • Excellent customer service, organizational, interpersonal, and communication skills
  • Strong attention to detail
  • Must be able to attend trade show events (Sat/Sun) as needed

California Cryobank - 19 months ago - save job
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