Bilingual (Spanish) IT Support Technician -Melrose Park, IL
Interlake Mecalux, Inc. - Melrose Park, IL

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Responsibilities :

- Troubleshoot hardware and software

- Troubleshoot network communication

- Install new personal computer systems using policies and procedures provided by HQ

- Management and maintenance of work request queue

- Provide support to end-users for common office software applications.

- Software applications supported include: MS Office, Windows OS, Lotus Notes, Client Access, SAP.

- Assist with managing and maintaining hardware and software inventories

- Management and monitoring of client side anti-virus software

- Management of trouble tickets with external support services.

- Document work performed.

- Thoroughly research technical issues and document solutions for user problems in a timely manner.

- Maintain incident tracking system from the input of issues through the resolutions, including any necessary escalation to the IT team at HQ.

Minimum requirements:
- Excellent verbal and written communication skills in English and Spanish.

- Bachelor’s degree or equivalent work experience.

- Minimum 1 year experience in a corporate IT support environment.

- Attention to detail with emphasis on accuracy and quality.

- Ability to prioritize its own work to balance multiple projects and deadlines.

- Ability to work in an integrated multinational team.

- Availability to travel

- Must have working knowledge of LAN/WAN environments and managing communication issues.

- Good understanding of Microsoft Networking Technologies, Active Directory, and File and Print Servers.

- Good understanding of Tier 2 and Tier 3 networking equipment including switches, hubs, and firewalls.

- Experience maintaining virtual servers with VM Ware Server.