Bilingual Customer Service Representative (English / Spanish)
Progreso Financiero - Los Angeles, CA

Understand and educate the Hispanic community on our full range of products and services. •
Accepts, verifies, and processes basic to more complex client transactions according to established procedures and security guidelines. Transactions include deposits, payments, transfers, etc. •
Process customer payments, manage cash drawers and deposit cash into safe. Work involves extensive cash handling, which requires ability to perform advanced math functions. •
Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. •
Contributes to a cooperative and positive working atmosphere. Is flexible, responsive, and assists co-workers in the attainment of Progreso Financiero’s objectives with a focus on the needs of the customer. •
Protects the company’s assets by ensuring proper loan documentation and following policies and procedures.
Input customer documents (IDs, utility bills, paystubs) into the system with a high degree of accuracy and confidentiality. •
Disburse loans to customers, taking them through legal contract. •
Explain to customers the benefits of establishing a credit history and how credit works. •
Represent Progreso Financiero and its products and services with pride and enthusiasm. •
Senses and responds to customer needs. Identifies and pursues new or related customer opportunities. •
Opens and closes store and maintains store in professional and clean environment. •
Performs other duties as assigned.

Progreso Financiero - 14 months ago - save job - block
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