Bilingual Customer Service Representative - Irving, TX (Parallon)
PAS - Dallas - Irving, TX

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GENERAL SUMMARY OF DUTIES
      - Works with customers to address inquiries and concerns related to the patient's account.

      DUTIES INCLUDE BUT ARE NOT LIMITED TO:
      · Talk with customers by phone or in person to obtain information needed to complete tasks
      · Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns
      · Reconcile accounts according to insurance contracts
      · Review accounts for appeal requests and forward appropriately
      · Review accounts for duplicate or charge errors, forwarding to audit if necessary
      · Correct or add insurance information to bill account
      · Encourage payment from patient through credit card, check or payment arrangement
      · Answer all inquiries from customers promptly (generally the same day received) whether the inquiries are via telephone or mail
      · Assist patient account inquiries by courteously supplying accurate and timely information, including bills
      · Follow all guidelines and policies for RSC employees, both general policies and those specific to customer service activities
      · Maintain a courteous and professional attitude with customers and coworkers
      · Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"
      · Other duties as assigned
      Parallon
      Qualifications
      KNOWLEDGE, SKILLS & ABILITIES
      · Communication - communicates clearly and concisely, verbally and in writing
      · Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
      · Interpersonal skills - able to work effectively with other employees, patients and external parties
      · PC skills - demonstrates proficiency in PC applications as required
      · Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
      · Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately EDUCATION
      · High school diploma or GED required EXPERIENCE
      · At least one year of customer service experience required
      · Relevant education may substitute experience requirement

      HCA Inc - 20 months ago - save job - block