Bilingual Customer Service Representative-International Assist
Seven Corners - Carmel, IN

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Basic Function: To receive and process phone inquiries in regards to policy benefits, claims status and International Assistance. Successful candidates should be able to demonstrate a combination of outstanding customer service skills along with effective bilingual skills.

  • Answer phone calls from policyholders, medical providers and agents, all over the world, who have inquiries on their policies, patients and/or customers.
  • Explain/help customer, understand the policy limitations and benefits, as well as detailed explanations on why claims have been denied or why they have been paid at a certain percentage.
  • Log in calls, note the system with details on why the reason for the call if there’s an inquiry sent an e-mail to claims department and also noted the system.
  • When customers call and they need additional information, provide it to them either by fax, mail, e-mail or if they have internet access take them step by step on the website where they can find the information themselves.
  • Return calls from customers who have left me a message with their inquiries. If unable to help the caller, due to the type of policy they have, direct them to the right person or agency.
  • Input new International Providers’ information into the system.
  • Must be available to work weekends and overnight hours.
  • Outstanding Customer Service skills
  • Computer literate and excellent keyboard skills
  • Effective Planning and Organization skills
  • Superior Bilingual skills (other than Spanish)
  • Exceptional Communication abilities

Minimum 2 years of experience in Customer Service or related positions
College Graduate or equivalent preferred\

Additional Information
Position Type: Full Time


Seven Corners - 2 years ago - save job
About this company
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Since 1993, Seven Corners has provided medical insurance to corporations, international travelers, expatriates, students, overseas visitors,...