The Call Center Associate acts as a liaison between Customers (Members/Providers) and the Fidelis Care organization. The position holder works with customers to assist in solving problems, enabling use of products, services, providing information, and fulfilling other needs as appropriate. Additional responsibilities include maintaining high
customer service standards as designated by organizational policies and procedures.
High School Degree with 1-2 years healthcare, managed care or related experience
Working knowledge of Managed Care/health insurance concepts and regulations
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Fidelis Care - 19 months ago
From its origin in 1993 as the Catholic Health Services Plan of Brooklyn and Queens, Inc., Fidelis Care has grown -- both in the scope of...