The French Bilingual Senior Customer Care Representative role is to provide superior customer service to current and prospective consumers through phone, e-mail and white mail communications. This person will analyze and resolve all consumer issues in a timely and accurate fashion as well as enter consumer data and activity accurately into internal and client systems. Must be available to work between the hours of 7:00 a.m. - 7:00 p.m. Monday - Friday.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Handle Consumer interactions in a timely fashion
Maintain a 100% Tier 1 Quality Goal
Take the initiative to o btain and consistently upgrade product knowledge
Demonstrates excellent verbal and written communication, computer skills, and data entry skills.
Respond to consumer inquiries on the telephone, through email and white mail
Resolve consumer product related issues using a consultitive approach
Identify process improvement opportunities and recommend solutions
Attention to detail to ensure accuracy and consumer satisfaction
Utilize technology to create and retain consumer data and records
Participate in internal meetings
Estabilishes and develops positive relationships with clients and co-workers
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
M ust possess a high level ability to problem solve
Highly self motivated and directed with the ability to prioritize and execute task
Must have the proven ability to meet deadlines in a fast-paced environment
H ave strong attention to detail and accuracy
S trong organizational skills and excellent communication skills, both written and verbal
H ave strong listening skills and problem solving ability
A bility to function in a team environment and embrace change
Must have the proven ability to work independently and deliver results.
EDUCATION and/or EXPERIENCE
A high school degree or general education degree (GED) is required; associates or bachelor’s degree or equivalent experience preferred. Two years customer service experience required. Must be fluent in French Canadian and English.
TECHNOLOGY SKILL BASE
This position requires a working knowledge of computer technology that includes: Intermediate Word, PowerPoint, and Beginning Excel. Individuals in this position must possess the ability to learn and understand new software and other technology applications as introduced by Client and Alta Resources.
About Alta Resources
In 1982, CEO Jim Beré started the first teleservices company for consumer-packaged goods. Just five years...