Bodily Injury Claims Team Manager - Lake Norman/Huntersville, NC
Liberty Mutual - Charlotte, NC

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Advance your career at Liberty Mutual Insurance- A Fortune 100 Company! The Bodily Injury Claims Team Manager is responsible for directing and coordinating the activities of a team of Claims Adjusters. The team is responsible for using the latest technology to manage an assigned caseload of claims and the manager is responsible for ensuring superior delivery of claims services/products. In addition, the position is responsible for ensuring team members have the needed training and are in compliance with regulatory and company standards.
        Responsibilities: Responsible for the direction of the Bodily Injury Claims Team to ensure consistent delivery of services that meets or exceeds customer expectations and complies with regulatory and company standards. Provides technical guidance to team members. Resolves complaints, problems, and coverage questions which have been escalated through the team. Responsible for all management related duties including performance management/evaluations, establishment of objectives, and participates in the selection of new hires. Provides ongoing training and employee development to team members and ensures all receive communication of corporate/department policies and procedures. Bodily Injury Claims Team Manager will be based out of the Lake Norman/Huntersville, NC office and travel 10%. Qualifications: Comprehensive knowledge of general insurance policy coverage and state regulations. Ability to plan, prioritize and organize claims workload for the unit. Demonstrates good interpersonal skills including verbal and written communications. BS/BA degree plus 3+ years of claims experience. Benefits: We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following : 401K and Company paid pension plan Medical coverage Dental coverage Paid time-off Pay-for-Performance Discounts on automobile and homeowner's insurance Discount fitness memberships Flexible spending accounts Tuition reimbursement Vision care coverage Work/Life resources Credit Union membership Employee and Dependent life insurance Disability insurance Accidental death & dismemberment insurance

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